AI TOOL PROFILE
BotPenguin: AI Chatbot Builder
- Customer Support
- AI Chatbot
- Small business owners
- Marketing agencies
- Customer support teams
- E-commerce store managers
Pricing
BotPenguin uses a freemium model. Paid plans include the Little plan at $29/month, King plan at $99/month, and Emperor plan starting at $1,000/month. White-label options start at $1,200 per annum.
At a glance
- Best for
- Small business owners, Marketing agencies, Customer support teams, E-commerce store managers
- Key use cases
- Lead Generation, Appointment Booking, Customer Support Automation, E-commerce Product Showcasing
- Integrations
- ChatGPT, HubSpot, Zoho CRM, Google Calendar, Google Sheets
- Official website
- Visit BotPenguin official website
How AI is used
BotPenguin is a no-code platform used to build and deploy AI chatbots across channels including WhatsApp, Facebook Messenger, Instagram, and websites. It supports the creation of automated chat flows without coding and provides a live chat plugin for human agent handover.
The tool is designed for businesses in sectors such as e-commerce, real estate, and healthcare. It helps with tasks like answering FAQs, capturing lead information, and managing appointment bookings.
Buyers should note that while there is a free tier, the number of messages and chatbots are limited. Advanced AI capabilities, such as custom LLM integration and Microsoft Teams support, are available in paid plans.
For agencies, the platform offers white-label options that allow the chatbot service to be resold under a different brand.
Key Features
No-code Chatflow Builder
A drag-and-drop interface used to design conversation paths without requiring programming knowledge.
Omnichannel Deployment
Supports chatbot deployment across websites, WhatsApp, Facebook, Instagram, Telegram, and Microsoft Teams.
Custom Data Training
Supports training the AI on business data from PDFs, website content, Google Sheets, and other documents.
Unified Inbox
A single interface to view and manage conversations from all connected messaging platforms.
Live Chat Plugin
A website widget that supports transitioning from AI-automated responses to human agents.
Multilingual Support
Supports interacting with users in multiple languages.
Use Cases
Lead Generation
Using bots to collect contact details and qualify potential customers across social media and websites.
Appointment Booking
Automating the scheduling of meetings and reminders via chatbot interactions.
Customer Support Automation
Handling common customer queries and FAQs to help reduce manual workload for support teams.
E-commerce Product Showcasing
Displaying product catalogs and providing order updates to shoppers via chat.
Integrations
- ChatGPT
- HubSpot
- Zoho CRM
- Google Calendar
- Google Sheets
- Zapier
- Shopify
- WooCommerce
- Zendesk
- Salesforce
FAQ
Does BotPenguin have a free version?
- Yes, BotPenguin offers a Free Forever plan that allows users to build one chatbot with a limit of 1,000 messages.
Which platforms does BotPenguin support?
- It supports deployment on websites, WhatsApp, Facebook Messenger, Instagram, Telegram, and Microsoft Teams.
Can I train the chatbot on my own business data?
- Yes, the platform allows you to train the AI using your website content, PDFs, Google Sheets, and other data sources.
Is a credit card required to start?
- No credit card is required to start the Free Forever plan.
Source category: Customer Support
Source subcategory: AI Chatbot
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Chatbot software type
Related listings that share the same software type for comparison and shortlisting.
