AI TOOL PROFILE
Botmaker | Conversational Platform with Generative AI
- Customer Support
- AI Chatbot
- Small businesses
- Mid-market companies
- Enterprise companies
- Ecommerce businesses
- Customer support teams
Pricing
Paid plans start at $149 USD/month (Standard), with Scale at $249 and Pro at $499. A one-time $99 USD fee is required to open a WhatsApp Business Platform account.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Ecommerce businesses, Customer support teams
- Key use cases
- Conversational Commerce, Automated Customer Service, Internal Employee Collaboration, Ad Conversion Optimization
- Integrations
- HubSpot, Salesforce, Zendesk, Shopify, VTEX
- Official website
- Visit Botmaker official website
How AI is used
Botmaker is a conversational AI platform designed to help businesses deploy AI agents across various communication channels, including WhatsApp, Instagram, and email. It provides tools for creating conversational flows and integrates generative AI to handle natural language interactions.
The platform is designed for businesses managing customer service, ecommerce sales, or internal employee collaboration. It supports a mix of automated bot responses and human-led live chat, allowing agents to take over conversations when necessary.
Buyers may use the tool to automate repetitive queries, manage lead capture, and handle transactional tasks like order tracking. The platform also includes a notifications engine for sending scheduled messages and campaigns.
Buyers should confirm the conversation limits and agent seats associated with each pricing tier to ensure it fits their current volume. There is also a one-time fee for opening a WhatsApp Business Platform account.
Key Features
Multi-Channel AI Agents
Supports the creation of chatbots, mailbots for email, and callbots for voice interactions across 20+ channels.
Hybrid Live Chat
A multi-agent module that supports a mix of automated AI responses and human intervention.
Generative AI Integration
Includes a proprietary AI engine and ChatGPT integration for natural language processing and intent interpretation.
Notifications Engine
A system for sending scheduled push notifications and personalized templates to customers.
Botmaker Call
Supports escalating text-based chat conversations to audio or video calls.
Dashboard and Analytics
Provides reporting on users, sessions, and agent performance in real time.
Use Cases
Conversational Commerce
Using bots to provide product catalogs, collect lead data, and process orders through integrated payment systems.
Automated Customer Service
Deploying AI agents to answer frequent questions and routing complex issues to human specialists.
Internal Employee Collaboration
Creating virtual assistants to automate HR, payroll, and finance queries for employees.
Ad Conversion Optimization
Connecting WhatsApp bots to Google and Meta ads to report conversion events.
Integrations
- HubSpot
- Salesforce
- Zendesk
- Shopify
- VTEX
- Mercado Pago
- PayPal
- Google Sheets
- Google Analytics 4
- Google Ads
- Meta Ads
FAQ
What channels does Botmaker support?
- Botmaker supports over 20 channels, including WhatsApp, Instagram, Facebook Messenger, Telegram, Slack, Microsoft Teams, and email.
How does Botmaker pricing work?
- Monthly plans start at $149 for the Standard tier, $249 for Scale, and $499 for Pro, with each tier varying by total conversations and agent access.
Is there an extra cost for using WhatsApp?
- Yes, there is a one-time $99 USD fee for opening a WhatsApp Business Platform account.
Can Botmaker handle voice calls?
- Yes, it includes Callbots for automating voice conversations and a feature called Botmaker Call to escalate chats to audio or video calls.
Source category: Customer Support
Source subcategory: AI Chatbot
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