Bettermode: Customer Community Platform
Bettermode helps SaaS companies and enterprises build branded communities to support customer self-service and engagement. It is designed for teams needing security and compliance standards such as SOC 2 and GDPR.
At a glance
- Category
- Customer Support
- Best for
- SaaS companies, Enterprise companies, Customer success managers, Community managers
- Pricing
- Pricing starts at $399/month for the Starter plan (up to 10,000 members). The Growth plan is $1,500/month (up to 25,000 members). The Premium plan for up to 100,000 members requires contacting the vendor.
- Key use cases
- Customer Self-Service, Ideation and Feedback, Customer Engagement, Support and Success Workflows
- Integrations
- Zendesk, Salesforce, HubSpot, Jira, Intercom
- Official website
- bettermode.com
Bettermode is a platform for building and managing online customer communities. It uses a no-code approach with drag-and-drop tools, allowing businesses to create branded spaces for Q&A, discussions, and knowledge sharing.
The software is aimed at SaaS companies and enterprise businesses seeking a scalable way to manage user interactions. It supports various community formats, from public forums to private, invitation-only groups, and provides tools for moderation and member management.
The tool includes AI-powered search and moderation to help users find answers and maintain content safety. It also offers gamification elements like badges and leaderboards to encourage member participation.
Buyers should confirm their member count and security requirements when selecting a plan, as features like SAML, JWT, and SOC 2 compliance are available on the Premium tier.
Key Features
Drag-and-drop tools and templates for creating custom community layouts without writing code.
An AI-powered search tool designed to help members find answers within the community content.
Automated tools to help identify spam and maintain community health.
Badges and leaderboard systems used to incentivize user engagement.
A directory to showcase member profiles, contributions, and personal information.
Options to embed community elements directly into an existing website or mobile application.
Use Cases
Building a knowledge base and Q&A forum where customers can find answers and solve issues through peer-to-peer support.
Creating spaces for customers to suggest features and provide feedback on the product roadmap.
Hosting events, polls, and discussions to keep users connected with the brand.
Helping customer success teams by centralizing user resources and facilitating group discussions.
Best For
Integrations
Pricing
Pricing starts at $399/month for the Starter plan (up to 10,000 members). The Growth plan is $1,500/month (up to 25,000 members). The Premium plan for up to 100,000 members requires contacting the vendor.
FAQ
Bettermode is used to build and manage branded online communities where customers can engage in Q&A, share feedback, and access self-service resources.
Yes, it includes AI-powered tools such as 'Ask AI' for search and AI-driven moderation to help keep communities safe.
The Starter plan supports up to 10,000 members, the Growth plan supports up to 25,000, and the Premium plan is designed for up to 100,000 members.
Source category: Customer Support
Source subcategory: No-Code App Builder
