AI TOOL PROFILE
Autoflow | CRM and Digital Vehicle Inspection for Auto Repair Shops
- Operations
- CRM
- Auto repair shops
- Tire shops
- Automotive dealerships
- Multi-shop operators
- Motorcycle and RV dealerships
- Heavy equipment dealers
Pricing
Monthly plans start at $249.99. A 10% discount is available for customers who commit to a 12-month period.
At a glance
- Best for
- Auto repair shops, Tire shops, Automotive dealerships, Multi-shop operators, Motorcycle and RV dealerships
- Key use cases
- Digitizing Vehicle Inspections, Managing Customer Communications, Automating Appointment Reminders, Gathering Online Feedback
- Integrations
- Tekmetric, Shop-Ware, Protractor, Omnique, Tireshop
- Official website
- Visit autoflow official website
How AI is used
Autoflow is a cloud-based CRM for the automotive service industry. It supports the customer journey from initial scheduling and appointment reminders to vehicle inspection and final payment.
The tool is built for auto repair shops, tire shops, and dealerships, including motorcycle and RV. It is designed to work alongside existing shop management systems (SMS), offering various levels of data synchronization depending on the integration partner.
Key functionality includes digital vehicle inspections (DVI) using photos and videos, 2-way texting for customer approvals, and tools for gathering customer reviews. The platform also includes AI-enhanced features for technician notes and history mapping to support standardized communication.
Buyers should confirm which integration level their current shop management software supports, as the depth of data sync varies by partner.
Key Features
Digital Vehicle Inspection (DVI)
Supports the creation of inspections with photos, videos, and notes to share repair recommendations with customers.
2-Way Text Messaging
Provides a communication channel for vehicle owners to receive updates and approve work via text.
Online Scheduling
Includes a web-based scheduling tool with calendar integration for customer bookings.
AI-Enhanced Technician Notes
Uses AI to help transform technician notes into professional customer communication.
Automated Review Requests
Sends automated prompts to customers to request online reviews after a work order is closed.
Text-to-Pay
Enables customers to pay their bills remotely via a link sent through text or email.
Use Cases
Digitizing Vehicle Inspections
Replacing paper checklists with digital inspections that include visual evidence for customers.
Managing Customer Communications
Using 2-way texting to provide status updates and obtain approvals for repairs.
Automating Appointment Reminders
Sending automated reminders to help reduce no-shows and manage the shop schedule.
Gathering Online Feedback
Implementing automated review requests to help build a shop's online reputation.
Integrations
- Tekmetric
- Shop-Ware
- Protractor
- Omnique
- Tireshop
- Mitchell 1
- RO Writer
- NAPA TRACS
FAQ
Do I need to replace my current shop management system to use Autoflow?
- No, Autoflow is designed to integrate with most major shop management systems, allowing you to keep your existing software while adding its CRM and DVI features.
How long does it take to get started with Autoflow?
- Accounts are typically ready for onboarding within 24 hours after the completion of a demo call.
Are there long-term contracts required for Autoflow?
- No, the service is provided on a month-to-month basis with no long-term commitments or contracts.
Which pricing plan is right for me?
- The Communication plan ($249.99/mo) focuses on texting and scheduling, while the Inspection ($349.99/mo) and Innovation ($429.99/mo) plans add digital vehicle inspections and AI tools.
Source category: Operations
Source subcategory: CRM
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