AI TOOL PROFILE
All Onboard: AI Agent Platform for Customer Support
- Customer Support
- AI Chatbot
- Technical support teams
- Implementation engineers
- Customer success managers
- B2B SaaS companies
- Fintech and Martech organizations
Pricing
Plans include a 30-day free trial (1,500 conversations/mo), a Standard plan at $2,000/mo (10,000 conversations/mo), and a Premium plan at $6,000/mo (30,000 conversations/mo). Enterprise pricing is custom for unlimited conversations.
At a glance
- Best for
- Technical support teams, Implementation engineers, Customer success managers, B2B SaaS companies, Fintech and Martech organizations
- Key use cases
- Technical support automation, Technical onboarding, Customer success knowledge management, Compliance-aware support
- Integrations
- GitHub, Notion, Confluence, Zendesk, Slack
- Official website
- Visit All Onboard official website
How AI is used
All Onboard is an AI agent platform designed for customer support across multiple communication channels. The platform ingests a company's documentation—such as PDFs, OpenAPI specs, and website content—to provide responses to users. When the AI lacks confidence in an answer, the system supports auto-escalation to a human agent with the conversation context.
The tool is built for technical teams, including implementation engineering and customer success, who deal with complex B2B products. It supports the creation of a centralized source of truth by connecting to knowledge repositories like Notion, Confluence, and GitHub.
Buyers should confirm that the platform is structured around knowledge bases and tiered conversation limits. Users with higher volumes or specific security requirements may need the Premium or Enterprise tiers for advanced SLA management and custom integrations.
Key Features
Multi-channel deployment
Supports AI agent deployment across Slack, Email, Web chat, Telegram, WhatsApp, Discord, and WeChat.
Knowledge base ingestion
Ingests data from docs, PDFs, OpenAPI specs, website crawls, and connections to GitHub, Notion, Confluence, and Zendesk.
Confidence-based auto-escalation
Routes conversations to human agents when the AI's confidence score falls below a defined threshold.
Knowledge gap detection
Analyzes escalation patterns to identify where documentation may be missing or where customers are struggling.
Hierarchical SLA management
Supports SLA policies at global, tier, client, or user levels with business hours awareness.
Outcome-based scoring
Tracks document effectiveness by correlating knowledge pieces with conversation outcomes.
Multi-tenant isolation
Provides each organization with a dedicated, isolated database.
Use Cases
Technical support automation
Assisting developers with API troubleshooting, debugging, and configuration guidance.
Technical onboarding
Guiding new customers through SDK installation and integration practices.
Customer success knowledge management
Capturing information from resolved escalations and turning them into documented Q&A pairs.
Compliance-aware support
Providing responses for financial services that require an audit trail for regulatory inquiries.
Integrations
- GitHub
- Notion
- Confluence
- Zendesk
- Slack
- Telegram
- Discord
- Web chat
FAQ
What channels does All Onboard support?
- The platform supports deployment across Slack, Email, Web chat, Telegram, WhatsApp, Discord, and WeChat.
How does the AI learn about my business?
- It ingests information from uploaded PDFs, documents, OpenAPI specs, website crawls, and integrations with tools like GitHub, Notion, and Confluence.
What happens if the AI cannot answer a question?
- The system uses confidence-based escalation to route the conversation to a human agent with the conversation context.
Are there different pricing tiers based on usage?
- Yes, there is a free trial, a Standard plan for 10,000 conversations/month, a Premium plan for 30,000 conversations/month, and custom Enterprise pricing for unlimited volume.
Source category: Customer Support
Source subcategory: AI Chatbot
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