AIPEX Virtual Concierge: Guest Engagement Software
AIPEX helps hotels and vacation rental owners manage guest inquiries and property information through AI. It is designed for operators looking to reduce manual messaging and provide self-service options via mobile or in-room devices.
At a glance
- Category
- Operations
- Best for
- Vacation rental owners, Boutique hotel managers, Resort operators, Short-term rental property managers
- Pricing
- A mobile-only plan is free for up to 5 properties. Paid Pro plans start at $13.23 per month for a 3-month term, with lower monthly rates available for 1-year or custom duration commitments.
- Key use cases
- Automating Guest FAQs, Managing Check-out Notifications, Promoting Stay Extensions, Digital Local Guides
- Integrations
- Guesty, Hostaway, OwnerRez, Hostfully
- Official website
- www.aipextech.com/virtual-concierge
AIPEX Virtual Concierge is a guest engagement platform designed for hotels, resorts, and short-term rentals. It combines AI-driven communication with hardware integration to handle common guest questions and property management tasks.
The system operates through three primary channels: guest smartphones via a no-download link, in-property displays using Amazon Echo hardware, and AI-assisted messaging for emails and texts. This setup helps guests find information about amenities or local attractions without needing to contact the host directly.
For operators, the tool can help identify gaps in reservation calendars to suggest stay extensions and can notify housekeeping when a guest checks out via the voice assistant. It also supports voice control for lighting, temperature, and TVs.
Buyers should confirm which Amazon Echo devices are compatible with their specific region and whether their current PMS integrates with the platform.
Key Features
Uses a content management system to provide custom answers to guest questions regarding property FAQs and local recommendations.
Supports a carousel of images and text on in-property flatscreen devices to promote amenities or information.
Generates proposed draft responses for incoming guest emails and text messages.
Allows guests to control smart home devices such as lighting, thermostats, and TVs via voice commands.
Provides an AI concierge experience accessible via a link on guest smartphones without requiring an app download.
Supports integration with property management systems to synchronize guest data and reservation details.
Use Cases
Handling repetitive questions about WiFi passwords, pool hours, and trash disposal through AI messaging or voice assistants.
Allowing guests to announce their departure via voice command to notify housekeeping teams.
Detecting calendar gaps and communicating rebook or stay extension offers to guests via notifications and screens.
Providing curated local recommendations and digital coupons for nearby attractions through the virtual concierge.
Best For
Integrations
Pricing
A mobile-only plan is free for up to 5 properties. Paid Pro plans start at $13.23 per month for a 3-month term, with lower monthly rates available for 1-year or custom duration commitments.
FAQ
The platform can be used on guest smartphones via a link, but in-property voice and signage features require supported Amazon Echo devices, such as Echo Show 5, 8, 15, or 21.
Yes, there is a free mobile-only plan available for hosts with up to 5 properties.
AIPEX supports integrations with PMS providers including Guesty, Hostaway, OwnerRez, and Hostfully.
Yes, guests can access the AI Concierge on their phones by tapping a link, which supports access without a dedicated app download.
Source category: Operations
Source subcategory: AI Chatbot
