AI TOOL PROFILE
AIPEX Virtual Concierge: Guest Engagement Software
- Operations
- AI Chatbot
- Vacation rental owners
- Boutique hotel managers
- Resort operators
- Short-term rental property managers
Pricing
A mobile-only plan is free for up to 5 properties. Paid Pro plans start at $13.23 per month for a 3-month term, with lower monthly rates available for 1-year or custom duration commitments.
At a glance
- Best for
- Vacation rental owners, Boutique hotel managers, Resort operators, Short-term rental property managers
- Key use cases
- Automating Guest FAQs, Managing Check-out Notifications, Promoting Stay Extensions, Digital Local Guides
- Integrations
- Guesty, Hostaway, OwnerRez, Hostfully
- Official website
- Visit AIPEX Virtual Concierge official website
How AI is used
AIPEX Virtual Concierge is a guest engagement platform designed for hotels, resorts, and short-term rentals. It combines AI-driven communication with hardware integration to handle common guest questions and property management tasks.
The system operates through three primary channels: guest smartphones via a no-download link, in-property displays using Amazon Echo hardware, and AI-assisted messaging for emails and texts. This setup helps guests find information about amenities or local attractions without needing to contact the host directly.
For operators, the tool can help identify gaps in reservation calendars to suggest stay extensions and can notify housekeeping when a guest checks out via the voice assistant. It also supports voice control for lighting, temperature, and TVs.
Buyers should confirm which Amazon Echo devices are compatible with their specific region and whether their current PMS integrates with the platform.
Key Features
AI-Powered Guest Responses
Uses a content management system to provide custom answers to guest questions regarding property FAQs and local recommendations.
Digital Signage Display
Supports a carousel of images and text on in-property flatscreen devices to promote amenities or information.
AI-Drafted Messaging
Generates proposed draft responses for incoming guest emails and text messages.
Voice Control Integration
Allows guests to control smart home devices such as lighting, thermostats, and TVs via voice commands.
Mobile Guest Access
Provides an AI concierge experience accessible via a link on guest smartphones without requiring an app download.
PMS Integration
Supports integration with property management systems to synchronize guest data and reservation details.
Use Cases
Automating Guest FAQs
Handling repetitive questions about WiFi passwords, pool hours, and trash disposal through AI messaging or voice assistants.
Managing Check-out Notifications
Allowing guests to announce their departure via voice command to notify housekeeping teams.
Promoting Stay Extensions
Detecting calendar gaps and communicating rebook or stay extension offers to guests via notifications and screens.
Digital Local Guides
Providing curated local recommendations and digital coupons for nearby attractions through the virtual concierge.
Integrations
- Guesty
- Hostaway
- OwnerRez
- Hostfully
FAQ
What hardware is required for AIPEX Virtual Concierge?
- The platform can be used on guest smartphones via a link, but in-property voice and signage features require supported Amazon Echo devices, such as Echo Show 5, 8, 15, or 21.
Is there a free version of AIPEX?
- Yes, there is a free mobile-only plan available for hosts with up to 5 properties.
Which PMS providers does AIPEX integrate with?
- AIPEX supports integrations with PMS providers including Guesty, Hostaway, OwnerRez, and Hostfully.
Can guests use the concierge without downloading an app?
- Yes, guests can access the AI Concierge on their phones by tapping a link, which supports access without a dedicated app download.
Source category: Operations
Source subcategory: AI Chatbot
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