AgentZap: AI Virtual Receptionist Software
AgentZap helps small and medium service businesses manage inbound calls. It is designed for teams that need to capture after-hours leads and automate appointment scheduling.
At a glance
- Category
- Customer Support
- Best for
- Small business owners, Field service companies, Medical and dental practices, Law firms, Multi-location service providers
- Pricing
- Plans start at $109/month for the Starter plan (150 minutes included), with Professional ($295/month) and Business ($899/month) tiers available. Overage minutes are charged on a per-minute basis.
- Key use cases
- After-Hours Lead Capture, Seasonal Volume Management, Automated Service Scheduling, Intake Qualification
- Integrations
- Google Calendar, Microsoft Outlook, Calendly, HubSpot, Salesforce
- Official website
- agentzap.ai
AgentZap is an AI voice assistant designed to act as a virtual front desk for service-based businesses. It handles inbound calls around the clock, which may help companies capture leads and schedule appointments without relying on voicemail.
The tool is built for service providers, such as HVAC, plumbing, legal, and dental offices, who may experience high call volumes during peak seasons. It supports the qualification of leads by asking business-specific intake questions and can route urgent calls to a human team.
Buyers should note that while the AI handles routine interactions, the platform provides a live agent backup network for complex scenarios. It is designed to integrate with common CRMs and scheduling tools to log call data.
Before choosing a plan, buyers should evaluate their monthly call volume, as the software uses a per-minute pricing model after the included monthly minutes are exhausted.
Key Features
Provides answering for inbound calls including nights, weekends, and holidays.
Integrates with calendars to check real time availability and book slots during the call.
Uses custom qualifying questions to screen leads based on specific business criteria.
Provides a 24/7 network of human agents for complex situations or requested transfers.
Supports calls in English and Spanish.
Supports different handling rules for new leads, existing clients, and unknown callers.
Use Cases
Answering client inquiries outside of standard business hours to capture leads.
Handling simultaneous calls during peak seasons, such as the spring rush for landscaping companies.
Booking recurring maintenance or one-time service appointments and syncing them to a field service management tool.
Gathering property or case details from a caller before the lead is passed to a team member.
Best For
Integrations
Pricing
Plans start at $109/month for the Starter plan (150 minutes included), with Professional ($295/month) and Business ($899/month) tiers available. Overage minutes are charged on a per-minute basis.
FAQ
AgentZap includes a 24/7 Live Agent Backup network for complex negotiations, upset customers, or when a caller requests a human.
Pricing starts at $109/month for the Starter plan with 150 minutes. Higher tiers include Professional ($295/month) and Business ($899/month).
Yes, it supports integrations with Google Calendar, Outlook, Calendly, HubSpot, Salesforce, and other apps via Zapier.
Source category: Customer Support
Source subcategory: AI Assistant
