ChatArchitect: WhatsApp Business API Integration
ChatArchitect helps small and mid-sized businesses manage customer communication via the official WhatsApp Business API. It is designed for teams needing to centralize messaging within a CRM or support customer service via chatbots.
At a glance
- Category
- Marketing
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Customer Support Teams, Sales Operations
- Pricing
- Plans start at 15€/month for 100 monthly active users, with higher tiers up to 225€/month for unlimited users. A 33% discount is available for yearly subscriptions.
- Key use cases
- CRM Communication Centralization, Automated Customer Support, Outbound Notifications, HelpDesk Routing
- Integrations
- Bitrix24, Kommo, amoCRM, HubSpot, Zoho
- Official website
- chatarchitect.com
ChatArchitect provides access to the official WhatsApp Business API, helping companies move to a more scalable communication setup. The tool is designed for businesses that need to send documents, buttons, and voice messages, and those who want to initiate conversations with their clients.
It supports various organizational sizes, including small businesses and enterprises, particularly in sectors like real estate, travel, healthcare, and e-learning. The platform helps connect WhatsApp to existing workflows, such as CRM systems and help desks, to reduce the need for switching between multiple tabs.
Buyers should confirm if their specific CRM is supported, as the service offers integrations for several platforms. Pricing structures for the API may change, with conversation-based pricing starting July 2025.
Key Features
Supports sending documents, buttons, links, images, and voice messages to customers.
Includes chatbot capabilities designed to handle frequent requests and provide 24/7 support.
Connects WhatsApp conversations into CRM timelines for consolidated contact and deal management.
Allows businesses to add and manage multiple phone numbers within the system.
Supports the use of Meta-approved templates to initiate conversations with clients.
Use Cases
Integrating WhatsApp with CRMs like HubSpot or Zoho to manage client interactions in one place.
Using AI chatbots to process a high volume of similar requests.
Sending approved templates and notifications to a customer base.
Connecting WhatsApp to HelpDesk systems to track support tickets and SLAs.
Best For
Integrations
Pricing
Plans start at 15€/month for 100 monthly active users, with higher tiers up to 225€/month for unlimited users. A 33% discount is available for yearly subscriptions.
FAQ
Pricing starts at 15€ per month for the PLAN 100, which covers 100 monthly active users.
Yes, the service allows you to use phone numbers already present in your WhatsApp contacts during integration.
Yes, ChatArchitect provides a 30-day free trial period.
Source category: Marketing
Source subcategory: Communication API
