AI TOOL PROFILE
Zingtree: Workflow Automation for Customer Support
- Customer Support
- Workflow Automation
- Customer support teams
- Mid-market companies
- Enterprise organizations
- Regulated industry operators
Pricing
Enterprise and Enterprise AI+ plans start at $55 per user monthly, billed annually. Session-based pricing for self-service ranges from $0 to $9,600 monthly based on view volume.
At a glance
- Best for
- Customer support teams, Mid-market companies, Enterprise organizations, Regulated industry operators
- Key use cases
- Order Cancellation and Retention, Billing Dispute Management, Technical Support and Diagnostics, Returns and Warranty Processing
- Integrations
- Salesforce, Zendesk, Freshdesk, Talkdesk, Cisco Finesse
- Official website
- Visit zingtree official website
How AI is used
Zingtree is a workflow automation platform designed to guide customer support agents and customers through complex decision-making processes. Using a no-code authoring tool, businesses can build structured decision trees to help ensure agents follow specific logic and compliance steps.
The platform is designed for companies in regulated industries such as healthcare, finance, and insurance. It provides a layer of governance over AI, using logic gates and confidence thresholds to help prevent AI hallucinations in customer-facing interactions.
Beyond agent assistance, the platform supports customer self-service, allowing users to navigate workflows independently. The software integrates with various CRM and contact center tools to pull data into the workflow in real time.
Buyers should confirm whether their specific session volume aligns with the available pricing tiers and whether the annual subscription model fits their budget cycle.
Key Features
No-code Authoring Tool
Allows users to build and update decision trees and workflows without requiring technical programming knowledge.
Multi-guardrailed AI Engine
Filters AI responses through logic gates and compliance checks to help ensure accurate and auditable decisions.
Agent Assist
Provides agents with step-by-step scripts and AI co-pilots to surface knowledge and summarize ticket data.
Customer Self-Service
Enables customers to resolve issues independently by guiding them through defined business logic and data.
Advanced Reporting
Provides visibility into the specific steps agents take within a workflow and the resulting outcomes.
Knowledge Assistant
An AI-driven feature designed to help agents find information within the workflow context.
Use Cases
Order Cancellation and Retention
Guiding agents through legal and business requirements for canceling orders while attempting to retain customers.
Billing Dispute Management
Providing a structured path for agents to verify payment issues and resolve disputes according to company policy.
Technical Support and Diagnostics
Using decision logic to lead agents through troubleshooting steps for technical products.
Returns and Warranty Processing
Helping agents follow compliance-heavy workflows for processing product returns and warranty claims.
Integrations
- Salesforce
- Zendesk
- Freshdesk
- Talkdesk
- Cisco Finesse
- WebEx Contact Center
- Zapier
- Mailchimp
- Docusign
- Intercom
- Slack
- Twilio
FAQ
What is a 'session' in Zingtree?
- A session is defined as an activated workflow, typically used when workflows are exposed to customers for self-service where at least one button is clicked.
Does Zingtree offer a monthly subscription?
- No, all Zingtree plans are provided as annual subscriptions.
Who is the ideal user for Zingtree?
- It is designed for customer support teams and companies that handle complex support requests requiring standardization.
Source category: Customer Support
Source subcategory: Workflow Automation
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