AI TOOL PROFILE
YCloud: WhatsApp API and CRM Platform
- Sales
- CRM
- Small Businesses
- Mid-Market Companies
- E-commerce merchants
- Customer support teams
- Marketing departments
Pricing
YCloud offers a freemium model with a free forever plan. Paid tiers include Growth ($39/mo), Pro ($89/mo), and Enterprise ($399/mo).
At a glance
- Best for
- Small Businesses, Mid-Market Companies, E-commerce merchants, Customer support teams, Marketing departments
- Key use cases
- Lead Generation, Automated Customer Support, E-commerce Sales, Transactional Notifications
- Integrations
- Shopify integration, PayPal, Facebook Ads, Instagram Ads, Google Ads
- Official website
- Visit ycloud official website
How AI is used
YCloud is a WhatsApp CRM and API platform designed to help businesses communicate with customers at scale. As an official Meta Business Solution Provider, it supports launching WhatsApp API accounts under a business brand or connecting existing WhatsApp Business Apps to a centralized management system.
The platform is designed for marketing, product, and customer service teams. It provides tools to manage contacts, run broadcast campaigns, and handle conversations in a shared team inbox.
Additional capabilities include AI-driven chatbots, translation, and conversation summaries. It also supports commerce features such as WhatsApp Shop and payment integrations to facilitate sales within the app.
Buyers should confirm that while the software subscription is separate, official WhatsApp messaging fees apply based on the conversation category and the customer's country.
Key Features
WhatsApp API Launch
Supports the setup of a WhatsApp API account under a business brand for scalable engagement.
AI Agent
Provides AI-driven chatbots with capabilities for translation, response suggestions, and message summaries.
Shared Team Inbox
A live chat tool that centralizes WhatsApp messages to help teams collaborate on customer service.
Journey Automation
Supports automated messaging workflows that trigger actions based on customer behavior.
WhatsApp Shop
Allows businesses to share product catalogs and receive orders and payments within WhatsApp.
Broadcast Campaigns
Supports sending personalized marketing messages and notifications to a list of contacts.
Use Cases
Lead Generation
Using Click-to-WhatsApp ads and AI chatbots to capture and qualify leads.
Automated Customer Support
Deploying chatbots to answer common questions and routing complex issues to human agents.
E-commerce Sales
Using a WhatsApp Shop to share products and process orders via PayPal or Cash on Delivery.
Transactional Notifications
Sending automated order confirmations, shipping updates, and verification codes via the API.
Integrations
- Shopify integration
- PayPal
- Facebook Ads
- Instagram Ads
- Google Ads
FAQ
Is there a cost to set up YCloud?
- YCloud does not charge a setup fee to get started with the WhatsApp API.
Does the subscription include WhatsApp messaging fees?
- No, WhatsApp messaging fees are not included in the subscription; they are charged at the official Meta rate via a wallet top-up system.
What is included in the free plan?
- The free forever plan includes 1 user account, 2 channels, and 500K Generative AI credits.
Source category: Sales
Source subcategory: CRM
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