YCloud: WhatsApp API and CRM Platform
YCloud helps small and mid-market companies manage customer engagement through WhatsApp. It is designed for teams that need to automate lead generation or customer support via a shared inbox and AI chatbots.
At a glance
- Category
- Sales
- Best for
- Small Businesses, Mid-Market Companies, E-commerce merchants, Customer support teams, Marketing departments
- Pricing
- YCloud offers a freemium model with a free forever plan. Paid tiers include Growth ($39/mo), Pro ($89/mo), and Enterprise ($399/mo).
- Key use cases
- Lead Generation, Automated Customer Support, E-commerce Sales, Transactional Notifications
- Integrations
- Shopify integration, PayPal, Facebook Ads, Instagram Ads, Google Ads
- Official website
- ycloud.com
YCloud is a WhatsApp CRM and API platform designed to help businesses communicate with customers at scale. As an official Meta Business Solution Provider, it supports launching WhatsApp API accounts under a business brand or connecting existing WhatsApp Business Apps to a centralized management system.
The platform is designed for marketing, product, and customer service teams. It provides tools to manage contacts, run broadcast campaigns, and handle conversations in a shared team inbox.
Additional capabilities include AI-driven chatbots, translation, and conversation summaries. It also supports commerce features such as WhatsApp Shop and payment integrations to facilitate sales within the app.
Buyers should confirm that while the software subscription is separate, official WhatsApp messaging fees apply based on the conversation category and the customer's country.
Key Features
Supports the setup of a WhatsApp API account under a business brand for scalable engagement.
Provides AI-driven chatbots with capabilities for translation, response suggestions, and message summaries.
A live chat tool that centralizes WhatsApp messages to help teams collaborate on customer service.
Supports automated messaging workflows that trigger actions based on customer behavior.
Allows businesses to share product catalogs and receive orders and payments within WhatsApp.
Supports sending personalized marketing messages and notifications to a list of contacts.
Use Cases
Using Click-to-WhatsApp ads and AI chatbots to capture and qualify leads.
Deploying chatbots to answer common questions and routing complex issues to human agents.
Using a WhatsApp Shop to share products and process orders via PayPal or Cash on Delivery.
Sending automated order confirmations, shipping updates, and verification codes via the API.
Best For
Integrations
Pricing
YCloud offers a freemium model with a free forever plan. Paid tiers include Growth ($39/mo), Pro ($89/mo), and Enterprise ($399/mo).
FAQ
YCloud does not charge a setup fee to get started with the WhatsApp API.
No, WhatsApp messaging fees are not included in the subscription; they are charged at the official Meta rate via a wallet top-up system.
The free forever plan includes 1 user account, 2 channels, and 500K Generative AI credits.
Source category: Sales
Source subcategory: CRM
