WalkMe - Digital Adoption Platform
WalkMe helps organizations reduce digital friction by providing guidance and automation within their software. It is designed for IT, HR, and Sales teams managing software rollouts or employee onboarding.
At a glance
- Category
- Operations
- Best for
- Mid-market companies, Enterprise companies, IT operations managers, HR and Sales enablement leads
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Employee Onboarding and Training, Change Management, Support Ticket Reduction, Data Integrity Improvement
- Integrations
- SAP, Salesforce, Workday, Microsoft Dynamics 365, ServiceNow
- Official website
- walkme.com
WalkMe is a digital adoption platform (DAP) that overlays on an organization's existing software stack. It provides users with step-by-step guidance, tooltips, and automation directly within the applications they are using on web, desktop, or mobile.
The tool is designed for companies using enterprise applications—such as Salesforce, Workday, and SAP—where users may encounter complex workflows or frequent software updates. It is intended for teams in IT, HR, Sales, and Customer Care to help ensure software is used as intended.
By providing just-in-time assistance and analyzing user interaction, the platform helps teams identify where workflows may be breaking and deploy fixes without changing the underlying application code. Pricing is handled via custom quotes.
Key Features
Provides step-by-step on-screen guides, tooltips, and notifications to assist users within an application.
Supports the automation of repetitive tasks and complex processes to help users complete workflows.
Uses AI-based element recognition to help ensure guidance content remains functional when the underlying application UI changes.
Tracks user behavior and engagement to help identify friction points and drop-off rates in digital journeys.
Includes ActionBot for deploying chatbots that may automate processes and answer user questions.
Provides visibility into company-wide application usage to help identify inefficiencies and manage license costs.
Use Cases
Supporting new hires by providing interactive tours and guidance within company software.
Helping employees adapt to new software versions or updated business processes through notifications and guides.
Providing self-service assistance within the app to help users resolve issues before submitting a support request.
Using in-app guidance to help users enter data and follow compliant workflows.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
WalkMe overlays on existing web, desktop, and mobile applications to provide step-by-step guidance and automation to help users complete tasks.
It is designed for organizations, particularly those with complex software stacks in IT, HR, Sales, and Customer Care departments.
WalkMe does not list standard pricing online; businesses must request a custom quote based on their requirements.
Source category: Operations
Source subcategory: Workflow Automation
