AI TOOL PROFILE
WalkMe - Digital Adoption Platform
- Operations
- Workflow Automation
- Mid-market companies
- Enterprise companies
- IT operations managers
- HR and Sales enablement leads
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Mid-market companies, Enterprise companies, IT operations managers, HR and Sales enablement leads
- Key use cases
- Employee Onboarding and Training, Change Management, Support Ticket Reduction, Data Integrity Improvement
- Integrations
- SAP, Salesforce, Workday, Microsoft Dynamics 365, ServiceNow
- Official website
- Visit walkme official website
How AI is used
WalkMe is a digital adoption platform (DAP) that overlays on an organization's existing software stack. It provides users with step-by-step guidance, tooltips, and automation directly within the applications they are using on web, desktop, or mobile.
The tool is designed for companies using enterprise applications—such as Salesforce, Workday, and SAP—where users may encounter complex workflows or frequent software updates. It is intended for teams in IT, HR, Sales, and Customer Care to help ensure software is used as intended.
By providing just-in-time assistance and analyzing user interaction, the platform helps teams identify where workflows may be breaking and deploy fixes without changing the underlying application code. Pricing is handled via custom quotes.
Key Features
In-app Guidance
Provides step-by-step on-screen guides, tooltips, and notifications to assist users within an application.
Workflow Automation
Supports the automation of repetitive tasks and complex processes to help users complete workflows.
DeepUI Technology
Uses AI-based element recognition to help ensure guidance content remains functional when the underlying application UI changes.
Workflow Analytics
Tracks user behavior and engagement to help identify friction points and drop-off rates in digital journeys.
Conversational Interface
Includes ActionBot for deploying chatbots that may automate processes and answer user questions.
License Optimization
Provides visibility into company-wide application usage to help identify inefficiencies and manage license costs.
Use Cases
Employee Onboarding and Training
Supporting new hires by providing interactive tours and guidance within company software.
Change Management
Helping employees adapt to new software versions or updated business processes through notifications and guides.
Support Ticket Reduction
Providing self-service assistance within the app to help users resolve issues before submitting a support request.
Data Integrity Improvement
Using in-app guidance to help users enter data and follow compliant workflows.
Integrations
- SAP
- Salesforce
- Workday
- Microsoft Dynamics 365
- ServiceNow
- SuccessFactors
- AWS
- AzureBlob
- GoogleCloud
FAQ
What does WalkMe do?
- WalkMe overlays on existing web, desktop, and mobile applications to provide step-by-step guidance and automation to help users complete tasks.
Who is WalkMe designed for?
- It is designed for organizations, particularly those with complex software stacks in IT, HR, Sales, and Customer Care departments.
How does WalkMe pricing work?
- WalkMe does not list standard pricing online; businesses must request a custom quote based on their requirements.
Source category: Operations
Source subcategory: Workflow Automation
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