AI TOOL PROFILE
Uniphore: Enterprise AI Agent Platform
- Customer Support
- AI Agent Platform
- Enterprise companies
- Mid-market companies
- Fortune 500 companies
- Organizations with strict data sovereignty requirements
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise companies, Mid-market companies, Fortune 500 companies, Organizations with strict data sovereignty requirements
- Key use cases
- Customer Service Support, Sales Interaction Support, Recruiting Support, Marketing Personalization
- Official website
- Visit uniphore official website
How AI is used
Uniphore is an enterprise AI platform designed to integrate AI agents into core business functions. It uses a layered architecture—spanning data, knowledge, models, and agents—to help businesses transition from AI pilots to production.
The platform is built for larger organizations, including those in financial services, insurance, telecom, and energy. It supports several deployment options, including on-premises, cloud, and multi-cloud environments to maintain data sovereignty.
Users can deploy pre-built agents for specific tasks or use the platform's tools to fine-tune small language models (SLMs) and build multi-agentic workflows. This approach is intended to let businesses use their own data to ground AI responses.
Buyers should confirm whether they have the technical capacity to manage a composable architecture and verify if the security certifications meet their specific regulatory requirements.
Key Features
AI Agents
Pre-built agents for customer service, sales, marketing, and recruiting functions.
Small Language Model (SLM) Fine-tuning
A factory for building and fine-tuning domain-specific small language models grounded in proprietary data.
Multi-agentic Workflows
Tools for building workflows where multiple AI agents collaborate to complete tasks.
Zero-copy Data Integration
Architecture that allows AI agents to connect to existing data sources without migrating or duplicating databases.
Sovereign Deployment
Supports deployment across on-premises, private cloud, and multi-cloud environments.
CDP Agent
A composable customer data platform for identity resolution and audience segmentation.
Use Cases
Customer Service Support
Using Conversation Insights and real time Guidance agents to support customer interactions.
Sales Interaction Support
Deploying Sales Interaction Agents to analyze calls and provide insights for the sales process.
Recruiting Support
Using a Recruiting Agent to support the hiring process and candidate conversations.
Marketing Personalization
Utilizing the CDP Agent to unify customer data and orchestrate personalized omnichannel journeys.
FAQ
What is the Uniphore Business AI Cloud?
- It is a full-stack AI platform consisting of agentic, model, knowledge, and data layers used to build and deploy AI agents for business operations.
Who is Uniphore designed for?
- The platform is primarily designed for mid-market and enterprise companies, including firms in telecom, insurance, energy, and financial services.
Does Uniphore support on-premises deployment?
- Yes, Uniphore supports sovereign deployment, meaning it can be run on-premises, in a private cloud, or across multi-cloud environments.
What security certifications does Uniphore hold?
- Uniphore holds ISO/IEC 27001:2022, PCI DSS Level 1, and SOC2 Type II certifications.
Source category: Customer Support
Source subcategory: AI Agent Platform
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