AI TOOL PROFILE
Trustmary Review: Review Management and Feedback Software
- Marketing
- Review Management
- Small businesses
- Mid-market companies
- Service-based businesses
- Multi-location companies
- Marketing teams
- Service operations managers
Pricing
Trustmary offers a freemium model with a free tier available. Pricing for paid plans was not clearly available from the provided evidence; buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses, Mid-market companies, Service-based businesses, Multi-location companies, Marketing teams
- Key use cases
- Automating Review Collection, Building Website Social Proof, Measuring Customer Satisfaction, Improving AI Search Visibility
- Integrations
- HubSpot, Pipedrive, QuickBooks, Google Sheets, Zapier
- Official website
- Visit Trustmary official website
How AI is used
Trustmary is a review management tool designed to help businesses gather customer feedback and display it across digital channels. It focuses on a combination of internal insights and external social proof to support business operations and lead generation.
The software is designed for a range of service providers, including home improvement companies, real estate agencies, and travel and tourism businesses. It supports a workflow where feedback is collected automatically, analyzed for trends, and then published via widgets on a website.
Buyers can use the tool to manage Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, as well as import reviews from third-party sites. It also includes features to help businesses gain visibility in AI-driven search results by providing authentic review data.
Before choosing this tool, buyers should confirm how it integrates with their current CRM and review the available tiers to meet their volume needs.
Key Features
3-in-1 Surveys
Collects customer satisfaction scores (NPS, CSAT), open feedback, and public reviews through a single branded survey.
AI-Powered Analysis
Uses AI to analyze feedback and reviews to provide reporting and insights.
Review Widgets
Provides design templates to display imported and collected reviews on websites.
Automated Collection
Supports automatic feedback requests via email, SMS (in Europe), QR codes, and unique URLs.
Third-Party Review Import
Supports automated importing of reviews from platforms including Google, Facebook, G2, Capterra, TripAdvisor, and Yelp.
Use Cases
Automating Review Collection
Connecting the platform to a CRM or invoicing tool to send survey requests automatically after a service is completed.
Building Website Social Proof
Embedding review widgets on a website to show prospective customers feedback from previous clients.
Measuring Customer Satisfaction
Using NPS and CSAT surveys to track internal customer satisfaction trends.
Improving AI Search Visibility
Creating a profile and gathering authentic reviews to help the business be recommended by AI search tools such as Gemini and ChatGPT.
Integrations
- HubSpot
- Pipedrive
- QuickBooks
- Google Sheets
- Zapier
- Make
- Google import
- Facebook import
- G2 import
- Capterra import
- TripAdvisor import
- Yelp import
FAQ
Can Trustmary help me get more Google reviews?
- Yes, it is designed to help businesses collect reviews for third-party platforms and supports the automation of review requests.
Does Trustmary work with any website?
- Yes, Trustmary is designed to work with various website builders and content management systems by adding a script to the site.
Can a business remove a bad review in Trustmary?
- Businesses cannot remove genuine reviews, though they can request a check if a review violates the terms of service, such as containing personal attacks.
Is there a free version of Trustmary?
- Yes, Trustmary offers a free tier for users to start using the platform.
Source category: Marketing
Source subcategory: Review Management
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