TrueReview Review: Review Management Software
TrueReview helps small and mid-sized businesses automate the process of requesting customer reviews. It may be useful for service-based companies and retail stores looking to maintain their online visibility on platforms like Google and Facebook.
At a glance
- Category
- Marketing
- Best for
- Small businesses, Service businesses, Retail stores, Restaurants, Agencies
- Pricing
- Monthly plans start at $49 for the Starter tier. The Small Business plan is $99/month and the Premium plan is $299/month; annual billing options provide a discount.
- Key use cases
- Automating Review Collection, Managing Multi-Location Reputation, Drafting Customer Responses, Bulk Request Campaigns
- Integrations
- Zapier, Integrately, Square, Google Contacts, Google Sheets
- Official website
- truereview.co
TrueReview is designed to help local businesses, agencies, and franchises manage their online reputation. The software supports the collection of customer feedback by sending personalized requests through SMS and email, which can be organized as drip campaigns with scheduled follow-ups.
To reduce manual outreach, the platform can be connected to CRM or POS systems to trigger requests after a sale or appointment. It includes a dashboard for monitoring reviews across multiple platforms and an AI-powered tool to help draft responses to customers.
Buyers should consider which plan fits their volume needs, as request limits and the availability of SMS vary by tier. Buyers should also confirm if the Zapier connections or API options align with their current software stack.
Key Features
Sends personalized review requests and follow-up drip campaigns to customers via text and email.
Uses AI to suggest responses to customer reviews to assist with engagement.
Supports managing multiple locations and team permissions from a single dashboard.
Analyzes customer feedback to identify common topics and overall sentiment.
Tracks reviews from sources including Google, Facebook, and Zillow in one place.
Supports the use of company logos, brand colors, and custom text in review requests.
Use Cases
Setting up triggers via Zapier or API to send review requests after a customer appointment or payment.
Using a central dashboard to monitor and respond to reviews across several different business branches.
Using AI-generated suggestions to help reply to Google and TrueReview reviews.
Importing customer lists via CSV to send review requests to a large volume of customers.
Best For
Integrations
Pricing
Monthly plans start at $49 for the Starter tier. The Small Business plan is $99/month and the Premium plan is $299/month; annual billing options provide a discount.
FAQ
Yes, there is a free 14-day trial that supports up to 250 SMS and email review requests.
Yes, it connects with various apps through Zapier, Integrately, and its own API, supporting tools such as Square and ServiceTitan.
Buyers needing SMS should consider the Small Business or Premium plans, as the Starter plan is limited to email requests.
Source category: Marketing
Source subcategory: Review Management
