AI TOOL PROFILE
TrueReview Review: Review Management Software
- Marketing
- Review Management
- Small businesses
- Service businesses
- Retail stores
- Restaurants
- Agencies
Pricing
Monthly plans start at $49 for the Starter tier. The Small Business plan is $99/month and the Premium plan is $299/month; annual billing options provide a discount.
At a glance
- Best for
- Small businesses, Service businesses, Retail stores, Restaurants, Agencies
- Key use cases
- Automating Review Collection, Managing Multi-Location Reputation, Drafting Customer Responses, Bulk Request Campaigns
- Integrations
- Zapier, Integrately, Square, Google Contacts, Google Sheets
- Official website
- Visit truereview official website
How AI is used
TrueReview is designed to help local businesses, agencies, and franchises manage their online reputation. The software supports the collection of customer feedback by sending personalized requests through SMS and email, which can be organized as drip campaigns with scheduled follow-ups.
To reduce manual outreach, the platform can be connected to CRM or POS systems to trigger requests after a sale or appointment. It includes a dashboard for monitoring reviews across multiple platforms and an AI-powered tool to help draft responses to customers.
Buyers should consider which plan fits their volume needs, as request limits and the availability of SMS vary by tier. Buyers should also confirm if the Zapier connections or API options align with their current software stack.
Key Features
Automated SMS and Email Requests
Sends personalized review requests and follow-up drip campaigns to customers via text and email.
AI Review Response Generator
Uses AI to suggest responses to customer reviews to assist with engagement.
Multi-Location Management
Supports managing multiple locations and team permissions from a single dashboard.
Sentiment Analysis
Analyzes customer feedback to identify common topics and overall sentiment.
Review Monitoring
Tracks reviews from sources including Google, Facebook, and Zillow in one place.
Custom Branded Requests
Supports the use of company logos, brand colors, and custom text in review requests.
Use Cases
Automating Review Collection
Setting up triggers via Zapier or API to send review requests after a customer appointment or payment.
Managing Multi-Location Reputation
Using a central dashboard to monitor and respond to reviews across several different business branches.
Drafting Customer Responses
Using AI-generated suggestions to help reply to Google and TrueReview reviews.
Bulk Request Campaigns
Importing customer lists via CSV to send review requests to a large volume of customers.
Integrations
- Zapier
- Integrately
- Square
- Google Contacts
- Google Sheets
- Acuity Scheduling
- LionDesk
- ServiceTitan
- Mangomint
FAQ
Does TrueReview offer a free trial?
- Yes, there is a free 14-day trial that supports up to 250 SMS and email review requests.
Can TrueReview integrate with other business software?
- Yes, it connects with various apps through Zapier, Integrately, and its own API, supporting tools such as Square and ServiceTitan.
Which plan should I choose if I need SMS requests?
- Buyers needing SMS should consider the Small Business or Premium plans, as the Starter plan is limited to email requests.
Source category: Marketing
Source subcategory: Review Management
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