AI TOOL PROFILE
TrueDialog | Business Text Messaging Platform
- Marketing
- Marketing Automation
- Revenue teams
- Sales and customer service departments
- Businesses in regulated industries
- Companies using Salesforce, HubSpot, or Microsoft Dynamics 365
Pricing
Plans start at $119/month for Small Business (up to 5,000 messages). Higher tiers include Business Pro ($425/month), Enterprise ($900/month), and Custom plans starting at $1,000/month.
At a glance
- Best for
- Revenue teams, Sales and customer service departments, Businesses in regulated industries, Companies using Salesforce, HubSpot, or Microsoft Dynamics 365
- Key use cases
- CRM-Integrated Sales Outreach, Marketing and Promotional Campaigns, Time-Sensitive Notifications, Patient and Client Communication
- Integrations
- Salesforce, HubSpot, Marketo, Microsoft 365, Dynamics 365
- Official website
- Visit truedialog official website
How AI is used
TrueDialog is a cloud-based communications platform (CPaaS) designed for professional business messaging. It supports multiple channels, including SMS, MMS, WhatsApp, Facebook Messenger, and voice, allowing businesses to centralize communications.
The platform is intended for revenue teams, sales, and customer service departments, as well as organizations in regulated sectors like healthcare and financial services. It includes tools for 10DLC registration and opt-out management to support compliance.
Additionally, the platform includes a tool to analyze message deliverability before sending. Buyers should confirm which pricing tier aligns with their monthly message volume, as overage rates vary by plan.
Key Features
TrueDelivery AI
An AI-powered optimization tool designed to assess and score message deliverability to help reduce the likelihood of texts being blocked as spam.
Bulk and 1-to-1 Messaging
Supports personalized individual texts as well as scheduled, triggered, or manual bulk campaigns.
Multi-Channel Support
Supports messaging across SMS, MMS, voice, WhatsApp, Facebook Messenger, email, and a web chat widget.
Compliance Tools
Includes automated 10DLC registration and keyword-based opt-out management to support TCPA and CTIA compliance.
Contact Management
Supports dynamic lists and data imports to organize recipient groups for targeted messaging.
Enterprise Security
Includes SOC 2 Type II and TX-RAMP certifications, along with MFA and SSO options.
Use Cases
CRM-Integrated Sales Outreach
Sending and receiving texts within Salesforce or HubSpot and recording those exchanges as activity records.
Marketing and Promotional Campaigns
Using bulk SMS campaigns to engage audiences or promote offers via scheduled and triggered messaging.
Time-Sensitive Notifications
Using a mix of text, email, and voice to deliver urgent alerts or notifications to customers.
Patient and Client Communication
Providing personalized service for healthcare or financial service clients through secure messaging.
Integrations
- Salesforce
- HubSpot
- Marketo
- Microsoft 365
- Dynamics 365
- Eloqua
FAQ
How does TrueDialog pricing work?
- Pricing is based on an annual contract with a monthly platform fee plus a contracted message volume. Messages exceeding the limit are billed at a per-message overage rate.
What CRMs does TrueDialog integrate with?
- It offers native integrations with Salesforce, HubSpot, Microsoft Dynamics 365, Marketo, and Eloqua.
Does TrueDialog help with SMS compliance?
- Yes, it provides automated 10DLC registration and tools for managing opt-in and opt-out preferences to help meet TCPA and CTIA standards.
What is TrueDelivery AI?
- TrueDelivery is an AI-powered tool that assesses message content to predict deliverability and help users avoid spam filters.
Source category: Marketing
Source subcategory: Marketing Automation
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