TrueDialog | Business Text Messaging Platform
TrueDialog helps businesses manage customer engagement via SMS and other messaging channels. It is designed for teams that need to sync text activity with CRMs such as Salesforce or HubSpot.
At a glance
- Category
- Marketing
- Best for
- Revenue teams, Sales and customer service departments, Businesses in regulated industries, Companies using Salesforce, HubSpot, or Microsoft Dynamics 365
- Pricing
- Plans start at $119/month for Small Business (up to 5,000 messages). Higher tiers include Business Pro ($425/month), Enterprise ($900/month), and Custom plans starting at $1,000/month.
- Key use cases
- CRM-Integrated Sales Outreach, Marketing and Promotional Campaigns, Time-Sensitive Notifications, Patient and Client Communication
- Integrations
- Salesforce, HubSpot, Marketo, Microsoft 365, Dynamics 365
- Official website
- truedialog.com
TrueDialog is a cloud-based communications platform (CPaaS) designed for professional business messaging. It supports multiple channels, including SMS, MMS, WhatsApp, Facebook Messenger, and voice, allowing businesses to centralize communications.
The platform is intended for revenue teams, sales, and customer service departments, as well as organizations in regulated sectors like healthcare and financial services. It includes tools for 10DLC registration and opt-out management to support compliance.
Additionally, the platform includes a tool to analyze message deliverability before sending. Buyers should confirm which pricing tier aligns with their monthly message volume, as overage rates vary by plan.
Key Features
An AI-powered optimization tool designed to assess and score message deliverability to help reduce the likelihood of texts being blocked as spam.
Supports personalized individual texts as well as scheduled, triggered, or manual bulk campaigns.
Supports messaging across SMS, MMS, voice, WhatsApp, Facebook Messenger, email, and a web chat widget.
Includes automated 10DLC registration and keyword-based opt-out management to support TCPA and CTIA compliance.
Supports dynamic lists and data imports to organize recipient groups for targeted messaging.
Includes SOC 2 Type II and TX-RAMP certifications, along with MFA and SSO options.
Use Cases
Sending and receiving texts within Salesforce or HubSpot and recording those exchanges as activity records.
Using bulk SMS campaigns to engage audiences or promote offers via scheduled and triggered messaging.
Using a mix of text, email, and voice to deliver urgent alerts or notifications to customers.
Providing personalized service for healthcare or financial service clients through secure messaging.
Best For
Integrations
Pricing
Plans start at $119/month for Small Business (up to 5,000 messages). Higher tiers include Business Pro ($425/month), Enterprise ($900/month), and Custom plans starting at $1,000/month.
FAQ
Pricing is based on an annual contract with a monthly platform fee plus a contracted message volume. Messages exceeding the limit are billed at a per-message overage rate.
It offers native integrations with Salesforce, HubSpot, Microsoft Dynamics 365, Marketo, and Eloqua.
Yes, it provides automated 10DLC registration and tools for managing opt-in and opt-out preferences to help meet TCPA and CTIA standards.
TrueDelivery is an AI-powered tool that assesses message content to predict deliverability and help users avoid spam filters.
Source category: Marketing
Source subcategory: Marketing Automation
