AI TOOL PROFILE
Troopr: AI Assistant for Project and Support Management
- Productivity
- AI Assistant
- Engineering teams
- IT and L2 support teams
- B2B support operations
- Sales Ops
- People Ops
Pricing
Paid plans start at $49 per workspace monthly for the Pro tier. Enterprise plans offer custom pricing for unlimited usage.
At a glance
- Best for
- Engineering teams, IT and L2 support teams, B2B support operations, Sales Ops, People Ops
- Key use cases
- Engineering Project Tracking, Asynchronous Team Syncs, Automated Support Resolution, IT Service Management
- Integrations
- Slack, Jira Cloud, Jira Data Center, Confluence
- Official website
- Visit troopr official website
How AI is used
Troopr is a generative AI automation platform designed to connect communication tools with project and knowledge management systems. It operates as a bridge between Slack and tools such as Jira and Confluence, allowing teams to perform actions within their chat interface.
The software is designed for engineering, IT, B2B support, and people ops teams who need to track issues, run standups, or access documentation. By bringing Jira and Confluence data into Slack, it supports digital workflows for project management.
Buyers should confirm their tool stack, as the software's primary utility depends on the use of Slack and Atlassian products. Teams with more than 500 users should review Enterprise plan requirements, as standard plans have specific user limits.
Security is a focus of the platform, with SOC 2, ISO 27001, PCI, and GDPR certifications, which may be a priority for buyers in regulated industries.
Key Features
Troopr Projects
Supports the creation, updating, and previewing of Jira software issues within Slack.
Enjo AI Copilot
An AI assistant for employee and customer support that connects knowledge bases like Confluence with ticketing systems.
Troopr Check-ins
Designed for conducting asynchronous standups and retrospectives in Slack.
Troopr HelpDesk
Supports the management of Jira service requests through Slack.
Troopr Wiki
Provides the ability to surface Confluence article answers within Slack channels.
Troopr Reports
Shares Jira reports and issue reminders in Slack.
Use Cases
Engineering Project Tracking
Managing and updating Jira issues and tickets within Slack.
Asynchronous Team Syncs
Running weekly standups and retrospectives via Slack to reduce scheduled video calls.
Automated Support Resolution
Using an AI copilot linked to knowledge bases to provide support answers to employees or customers.
IT Service Management
Handling IT service requests through a Slack-integrated help desk.
Integrations
- Slack
- Jira Cloud
- Jira Data Center
- Confluence
FAQ
Can I try Troopr for free?
- Yes, Troopr offers a 14-day free trial for unlimited users and usage.
Who is Troopr best suited for?
- It is designed for engineering, IT, B2B support, and operations teams who use Slack and Atlassian tools like Jira and Confluence.
How does the pricing work for larger teams?
- Standard plans generally support up to 500 users. For teams larger than 500 members, Enterprise plans provide custom pricing and unlimited usage.
Source category: Productivity
Source subcategory: AI Assistant
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