TEXT2DRIVE: Dealership Texting & Communications Platform
TEXT2DRIVE helps automotive dealerships manage customer communication across sales and service departments. It is designed for teams that need to automate recall notifications and provide digital repair walkthroughs.
At a glance
- Category
- Other
- Best for
- Car dealerships, Service advisors, Fixed operations managers, Automotive BDC teams
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Service Department Transparency, Recall Completion, Customer Retention, Contactless Payment, Internal Staff Communication
- Official website
- text2drive.com
TEXT2DRIVE is a texting and communications tool designed for car dealerships. It provides a system for service advisors, sales teams, and BDC departments to interact with customers via SMS, which may reduce the reliance on employee personal phones for business communication.
The platform supports the automotive service lifecycle with tools for multipoint inspections and video repair walkthroughs to help technicians show needed repairs to customers. It also handles administrative tasks such as lease expiration alerts and service reminders through automated messaging.
For managers, the tool includes features designed to support compliance with FCAA and TCPA regulations in the US and Canada. It also offers a mobile payment option for customers to settle bills digitally.
Buyers should confirm how the platform interacts with their specific dealership management system (DMS) and evaluate whether the automated messaging frequency aligns with their customer service standards.
Key Features
Supports the creation and sharing of videos of vehicle repairs directly with customers to highlight needed work.
An integrated multipoint inspection tool for sending photos, videos, and digital inspections to customers.
Sends automated text notifications to vehicle owners to prompt service scheduling.
Generates reports of customers impacted by recalls and notifies them via automated text.
Provides a contactless mobile bill payment interface for customers.
Records and archives communications and provides opt-out options to support FCAA and TCPA law adherence.
Automates proactive text alerts to notify customers of upcoming lease expirations.
Supports inventory management by notifying customers when special order parts arrive.
Use Cases
Using video walkarounds and digital inspections to show customers specific vehicle issues before they approve repairs.
Identifying affected customers via database reports and using text notifications to support recall service visits.
Sending automated reminders for lease expirations and routine maintenance to encourage customers to return to the dealership.
Providing customers with a mobile link to pay their service bills digitally.
Using group employee chat rooms to coordinate between the BDC and service departments.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It is designed for automotive dealerships, specifically for departments such as sales, service advisors, and Business Development Centers (BDC).
The platform is designed with FCAA and TCPA laws in mind and archives communications while providing customer opt-out options.
T2D MPI+ is an integrated multipoint inspection tool that allows technicians to send photos, videos, and digital inspection reports to customers.
Source category: Other
Source subcategory: Communication API
