AI TOOL PROFILE
SweetHawk: Zendesk Workflow Automation Suite
- Customer Support
- Workflow Automation
- Organizations using Zendesk
- IT and HR operations managers
- Teams requiring auditable approval workflows
Pricing
The Suite plan is $12 per agent per month (billed annually) or $15 monthly. Individual apps range from free to $300 per month. A 14-day free trial is available.
At a glance
- Best for
- Organizations using Zendesk, IT and HR operations managers, Teams requiring auditable approval workflows
- Key use cases
- Employee Onboarding and Offboarding, IT Change Management, Client Onboarding, HR Process Management, Customer Satisfaction Tracking
- Integrations
- Zendesk, Google Calendar, Microsoft Calendar, Slack
- Official website
- Visit sweethawk official website
How AI is used
SweetHawk is a collection of integrated apps that extend the functionality of Zendesk. It is designed for businesses that use Zendesk for internal operations such as employee services, IT service management (ITSM), and client onboarding.
The toolset includes features for creating subtickets, managing multi-step approval chains, and scheduling recurring tasks. These tools help teams maintain approval processes directly on the ticket rather than in emails or spreadsheets.
Buyers should consider whether they need the full suite of tools or specific functionalities, as SweetHawk offers both a comprehensive subscription and individual app pricing. Since these are Zendesk apps, a Zendesk subscription is required for the software to function.
Key Features
Approvals Automation
Adds multi-step approval requests to tickets with deadlines and dynamic approvers.
Tasks & Subtickets
Supports adding tasks to tickets and breaking work into linked subtickets to track progress.
Kanban Boards
Provides a visual board to move tickets between workflow stages.
Recurring Tickets
Supports the automation of repeat checks, drills, and routine maintenance inspections.
SLA & OLA Enforcement
Tracks operational level agreements and triggers escalation reminders based on business hours.
Custom Trained AI Support
Includes a Help Center featuring AI support trained on the product's documentation.
Use Cases
Employee Onboarding and Offboarding
Using tasks and approvals to coordinate equipment provisioning, training, and system access for new hires.
IT Change Management
Applying review gates and structured checklists to change requests to support compliance.
Client Onboarding
Structuring the client journey from first contact to handoff using repeatable task lists.
HR Process Management
Handling leave requests and internal approvals within the Zendesk environment.
Customer Satisfaction Tracking
Sending targeted surveys to capture NPS and CSAT scores automatically.
Integrations
- Zendesk
- Google Calendar
- Microsoft Calendar
- Slack
FAQ
What is the SweetHawk Suite?
- The Suite is a single subscription that provides access to all 17 SweetHawk Zendesk apps, including tools for approvals, tasks, and scheduling.
How does SweetHawk pricing work for Zendesk agents?
- Suite pricing is based on the number of paid Zendesk agents. Light agents are free, and the billing adjusts as agent counts change.
Is there a trial available for SweetHawk?
- Yes, SweetHawk offers a 14-day free trial on all apps.
Source category: Customer Support
Source subcategory: Workflow Automation
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