AI TOOL PROFILE
Salesfloor: Retail Clienteling and Virtual Shopping Software
- Sales
- CRM
- Apparel and beauty stores
- Specialty department stores
- Big-box retailers
- Retailers with both physical and digital stores
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Apparel and beauty stores, Specialty department stores, Big-box retailers, Retailers with both physical and digital stores
- Key use cases
- Virtual Shopping, Personalized Clienteling, Omnichannel Support, AI-Assisted Customer Service
- Official website
- Visit salesfloor official website
How AI is used
Salesfloor is a clienteling and assisted selling platform designed for retail environments. It provides tools for store associates to maintain customer relationships and offer personalized shopping experiences for customers whether they are in-store or online.
The software is designed for retailers in sectors such as apparel, beauty, specialty department stores, big-box retail, and digital-only operations. It supports the connection between brick-and-mortar stores and e-commerce by allowing associates to communicate via SMS, live chat, and video.
Key capabilities include customer profiling and AI-driven tasking to help associates manage their outreach. It also supports visual browsing through shoppable lookbooks and storefronts to help associates guide customers toward specific products.
Buyers should confirm how the composable nature of the tool fits into their existing CRM and technical stack, as the platform is designed to plug into custom apps or existing systems.
Key Features
360 Customer Profiles
Centralized customer data to help associates understand shopper preferences and history.
AI Tasking Agent
An automated tool designed to help associates manage outreach and follow-up tasks.
Multichannel Communication
Supports one-to-one interactions via SMS, live chat, video calls, and social media.
Shoppable Lookbooks
Digital boards that allow associates to share curated product selections with customers.
Endless Aisle
Supports the ability to sell inventory beyond what is physically available in a specific store.
Lead Capture
Tools designed to collect customer information to build a digital client book.
Use Cases
Virtual Shopping
Helping store associates provide guided shopping experiences to remote customers via digital channels.
Personalized Clienteling
Using customer profiles to send tailored product recommendations and event invitations.
Omnichannel Support
Connecting in-store associate expertise with e-commerce channels to support digital sales.
AI-Assisted Customer Service
Providing basic assistance and product recommendations through an AI sales associate.
FAQ
What is Salesfloor used for?
- Salesfloor is used by retailers to manage customer relationships through clienteling, virtual shopping, and AI-powered assisted selling.
Who is Salesfloor designed for?
- It is designed for retail experts in apparel, beauty, specialty department stores, big-box retail, and digital sales operations.
Does Salesfloor integrate with other tools?
- The platform is available as composable, which allows core features to plug into a business's preferred CRM or custom app.
Source category: Sales
Source subcategory: CRM
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