AI TOOL PROFILE
Review Ninjas Review: Review Management Software
- Marketing
- Review Management
- Small businesses
- Mid-market companies
- Enterprise companies
- Local service providers
Pricing
Paid plans start at $99/month. Monthly options include Starter ($99), Growth ($179), and Scale ($279). Yearly plans are available at $990, $1790, and $2790.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise companies, Local service providers
- Key use cases
- Automating Customer Feedback, Managing Local SEO Presence, Private Complaint Resolution, Review Engagement
- Integrations
- CRM integration, POS integration, Booking system integration
- Official website
- Visit reviewninja official website
How AI is used
Review Ninjas is a reputation management tool designed to help businesses increase their volume of positive customer reviews. The software focuses on automating the request process via SMS and email after a customer transaction occurs.
It is built for a wide range of business sizes, from small local shops to larger enterprises. The platform supports several major review sites, including Google, Facebook, Yelp, and Trustpilot, helping users maintain a presence across multiple channels.
Key functionality includes an AI-driven response system for positive reviews and a feedback funnel designed to capture negative ratings privately before they are posted publicly. This setup may help businesses resolve customer issues internally.
Buyers should confirm which plan they need based on their monthly customer volume, as the tiers differ by the level of automation and the number of platforms supported.
Key Features
Automated Review Requests
Sends automated SMS and email requests to customers following transactions.
AI-Powered Responses
Uses AI to generate professional replies to 4 and 5-star reviews.
Negative Feedback Filtering
Routes ratings under 4 stars to a private feedback form to notify the business before the review is made public.
Multi-Platform Publishing
Supports review generation and management across Google, Facebook, Yelp, and Trustpilot.
Personalized Image Requests
Includes the ability to request photos from customers to accompany their reviews.
Social Review Sharing
Automates the sharing of positive reviews to social media channels.
Use Cases
Automating Customer Feedback
Setting up automated SMS and email triggers to request reviews after a service or sale.
Managing Local SEO Presence
Maintaining a stream of recent reviews to support visibility in Google Maps and local search results.
Private Complaint Resolution
Using the private feedback funnel to identify and address unhappy customers before they post a public negative review.
Review Engagement
Using AI to reply to positive customer feedback without requiring manual drafting for every response.
Integrations
- CRM integration
- POS integration
- Booking system integration
FAQ
Does Review Ninjas offer a free trial?
- Yes, the service offers a 14-day free trial for users to test the tools before committing to a paid plan.
Which platforms does the software support?
- It helps businesses get reviews on Google, Facebook, Yelp, Trustpilot, and other platforms.
How does the negative feedback filter work?
- The system filters ratings under 4 stars and directs those customers to a private feedback form, alerting the business in real time.
What is the pricing for Review Ninjas?
- Pricing starts at $99/month for the Starter plan, with Growth at $179/month and Scale at $279/month.
Source category: Marketing
Source subcategory: Review Management
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