AI TOOL PROFILE
ReviewInc: Reputation and Review Management Software
- Marketing
- Review Management
- Small businesses with a single location
- Mid-market companies with 2-50 locations
- Enterprise brands with 51+ locations
- Healthcare and medical practices
- Automotive and home service providers
Pricing
Pricing is based on the number of business locations, with monthly and annual plans available. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses with a single location, Mid-market companies with 2-50 locations, Enterprise brands with 51+ locations, Healthcare and medical practices, Automotive and home service providers
- Key use cases
- Centralized Multi-Location Management, Automating Customer Feedback Collection, Improving Local Search Visibility, Staff Performance Tracking
- Integrations
- Zapier, Salesforce, ServiceTitan, ModMed
- Official website
- Visit Reviewinc official website
How AI is used
ReviewInc is a reputation management platform designed to help businesses monitor customer feedback across Google, Facebook, and other industry-specific sites. It provides tools for collecting new reviews and managing business listings to support local search visibility.
The software is built for a range of organizations, from single-location small businesses to large enterprises with 51 or more locations. It is designed for service-oriented industries such as healthcare, automotive, legal, and home services.
Buyers can use the platform to automate review requests via email and text, use AI to help draft responses, and display testimonials on their own websites. For businesses with multiple branches, the tool provides a centralized dashboard to monitor performance and identify trends across different regions.
Buyers should confirm that the pricing structure—which is based on location count—fits their budget, as specific pricing requires a custom quote.
Key Features
Review Monitoring
Tracks and aggregates customer reviews from Google, Facebook, and various industry sites into a single dashboard.
AI-Assisted Replies
Provides AI tools to help draft responses to customer feedback and maintain a response library.
Automated Review Generation
Sends review requests via email and text using templates to encourage customer feedback.
Listings Management
Syncs business information across directories and navigation platforms to help maintain local SEO accuracy.
Contactless Feedback Tools
Provides QR codes and NFC tags that allow customers to leave reviews or check in without downloading an app.
Security and Compliance
Supports HIPAA, SOC2, and ISO 27001 compliance, along with single sign-on (SSO) and two-factor authentication.
Use Cases
Centralized Multi-Location Management
Using a single dashboard to monitor review volume and ratings across multiple business locations.
Automating Customer Feedback Collection
Setting up automated email and SMS campaigns to invite customers to leave reviews.
Improving Local Search Visibility
Updating business addresses and phone numbers across search directories to support local SEO.
Staff Performance Tracking
Attaching specific reviews or survey responses to individual employees to monitor performance.
Integrations
- Zapier
- Salesforce
- ServiceTitan
- ModMed
FAQ
How is ReviewInc pricing determined?
- Pricing is based on the total number of business locations rather than the number of users. Buyers must contact the sales team for a detailed quote.
Is ReviewInc suitable for healthcare providers?
- Yes, the platform is HIPAA compliant and is designed to support organizations that handle Protected Health Information (PHI).
Can ReviewInc handle multiple business locations?
- Yes, it offers a centralized multi-location dashboard for enterprise brands to monitor trends and alerts across many sites.
Does the software support automated review requests?
- ReviewInc allows businesses to create automated review generation campaigns using customizable email and text templates.
Source category: Marketing
Source subcategory: Review Management
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