AI TOOL PROFILE
Repnovo: Online Reputation Management Software
- Marketing
- Review Management
- Small businesses
- Mid-market companies
- Multi-location business owners
- Service-based businesses
Pricing
Pricing starts at $79/month for one location. A yearly plan is available for $790/year. Custom pricing is available for Agency plans supporting multi-location management.
At a glance
- Best for
- Small businesses, Mid-market companies, Multi-location business owners, Service-based businesses
- Key use cases
- Automating Review Collection, Centralized Review Management, In-Person Feedback Capture, Managing Multi-Location Feedback
- Integrations
- Google Business Profile, Facebook, Yelp, Trustpilot, Tripadvisor
- Official website
- Visit Repnovo official website
How AI is used
Repnovo is an online reputation management tool designed to help businesses gather customer feedback and manage their public image. It provides several channels for requesting reviews, including SMS, email, WhatsApp, and QR codes for use on physical materials like menus or signage.
The software is intended for business owners and managers who seek to maintain a presence across various review sites. It includes AI-powered tools to suggest responses to customers and provides analytics to track growth and sentiment.
Buyers should confirm if the monthly SMS and email limits on the standard plan meet their volume needs, as these are 250 SMS and 1,000 emails per month for a single location. Those managing multiple locations may need the Agency plan for custom workflows.
Key Features
Multi-Channel Review Requests
Supports sending review invites through SMS, email, WhatsApp, and QR code widgets.
AI Smart Reply
Provides AI-generated suggestions for crafting responses to customer reviews.
Automated Review Reminders
Supports up to three automated follow-up messages for customers who have not yet left a review.
AI Reputation Reports
Analyzes Google Business Profiles, ratings, and customer sentiment.
Review Widgets
Customizable widgets that allow businesses to display customer reviews on their websites.
Analytics Dashboard
Tracks invites sent, new public reviews, and unique visits.
Use Cases
Automating Review Collection
Setting up automated SMS and email requests to be sent after a customer visit or service.
Centralized Review Management
Monitoring and replying to feedback from platforms like Google, Facebook, and Yelp from one dashboard.
In-Person Feedback Capture
Using QR codes on receipts or signage to let customers access review pages.
Managing Multi-Location Feedback
Using Agency-level tools to oversee reputation across several business locations.
Integrations
- Google Business Profile
- Yelp
- Trustpilot
- Tripadvisor
- Amazon
- Shopify
- WooCommerce
- Zendesk
- QuickBooks
- Calendly
FAQ
How does Repnovo collect reviews?
- Repnovo sends review requests through SMS, email, and WhatsApp, and provides QR code widgets for physical locations.
Does Repnovo have a free trial?
- Yes, Repnovo offers a 14-day free trial.
What is AI Smart Reply in Repnovo?
- AI Smart Reply provides response suggestions to help businesses craft replies to customer feedback.
Can Repnovo handle multiple business locations?
- Yes, the Agency plan is designed for multi-location management with custom pricing and dedicated account support.
Source category: Marketing
Source subcategory: Review Management
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