RateUp Review Management Software
RateUp helps small and mid-market businesses collect and manage customer feedback in one place. It is designed for local businesses looking to automate review requests and responses.
At a glance
- Category
- Browse Marketing tools
- Best for
- Small businesses, Mid-market companies, Local service providers
- Pricing
- Plans start at $99/month for the Starter tier. Higher tiers include Growth ($249/month) and Dominate ($399/month), with costs scaling based on the volume of email and SMS requests allowed.
- Key use cases
- Centralized Review Monitoring, Automating Customer Feedback, Reputation Protection, Website Social Proof
- Integrations
- Google, Facebook, Yelp, Trustpilot, Airbnb
- Official website
- Visit RateUp official website
RateUp is a reputation management platform designed to centralize customer feedback. It syncs reviews from over 50 platforms, including Google, Facebook, and Yelp, allowing business owners to view ratings in a single dashboard.
The tool is built for small to mid-market companies, particularly local businesses, that want to maintain their online presence. It provides tools for generating new reviews and displaying existing ones on a company website.
Key functionality includes automated request systems via email and SMS, as well as AI-assisted responses to help manage incoming feedback. It also includes a private feedback channel to help resolve customer issues before they are posted publicly.
Buyers should confirm request limits on the different pricing tiers to ensure monthly email and SMS volumes align with their customer base size.
Key Features
Multi-Platform Sync
Imports and syncs reviews from over 50 platforms including Google, Facebook, Yelp, and Trustpilot.
AI Review Responses
Supports the use of AI to automate and generate responses to customer reviews.
Automated Review Requests
Sends review invitation requests to customers via email and SMS.
Private Feedback Collection
Provides a feedback form for customers to share concerns privately before posting a public review.
Review Widgets
Includes customizable, code-free widgets to display reviews on a business website.
Review Notifications
Alerts the business when a new rating or review is received.
Use Cases
Centralized Review Monitoring
Viewing reviews from sites like Zillow, Airbnb, and G2 in one dashboard.
Automating Customer Feedback
Using automated email and SMS sequences to prompt customers for reviews after a service.
Reputation Protection
Directing dissatisfied customers to a private feedback form to resolve issues privately.
Website Social Proof
Embedding review badges and widgets on a company website to show customer feedback.
Best For
- Small businesses
- Mid-market companies
- Local service providers
Integrations
- Yelp
- Trustpilot
- Airbnb
- TripAdvisor
- Zillow
- G2
Pricing
Plans start at $99/month for the Starter tier. Higher tiers include Growth ($249/month) and Dominate ($399/month), with costs scaling based on the volume of email and SMS requests allowed.
FAQ
Which platforms does RateUp support?
- RateUp syncs reviews from over 50 platforms, including Google, Facebook, Yelp, Trustpilot, Airbnb, TripAdvisor, Zillow, and G2.
Does RateUp offer a free trial?
- Yes, RateUp provides a 14-day free trial that does not require a credit card to start.
How does the pricing work for review requests?
- Pricing is tiered: the Starter plan ($99/mo) allows 100 email and 50 SMS requests, while the Dominate plan ($399/mo) allows 2,000 email and 1,000 SMS requests.
Source category: Marketing
Source subcategory: Review Management
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Categories
Software Type
How AI is used
RateUp is a reputation management tool for small and mid-market businesses that syncs reviews from over 50 platforms. It supports automated review requests and AI-generated responses to help manage customer engagement.
Pros & Cons
Pros
- Supports a wide range of review sites (50+)
- Includes a 14-day free trial with no credit card required
- Combines request automation with response automation
- Provides private channels for customer feedback
Cons
- The Starter plan has limited email and SMS requests (100 email/50 SMS).
- Advanced AI features like custom prompts are limited to the Dominate pricing tier.
- WhatsApp requests are only available on the Dominate plan.
