AI TOOL PROFILE
Pulseway: Remote Monitoring and Management Software
- Software Development
- IT Infrastructure Monitoring
- Managed Service Providers
- Internal IT Departments
- Education Sector IT Teams
- System Administrators
Pricing
Pulseway uses a pay-as-you-go pricing model with volume discounts. There is a required one-time onboarding and best practices fee of €149.
At a glance
- Best for
- Managed Service Providers, Internal IT Departments, Education Sector IT Teams, System Administrators
- Key use cases
- Multi-Platform Device Monitoring, Remote Troubleshooting, Automated Software Patching, Client Onboarding for MSPs
- Integrations
- Zendesk, Slack, PagerDuty, Bitdefender Cloud Security, Webroot Endpoint Protection
- Official website
- Visit pulseway official website
How AI is used
Pulseway is a Remote Monitoring and Management (RMM) tool for IT professionals overseeing workstations, servers, and network devices. It supports Windows, Mac, and Linux operating systems and includes a mobile app for managing tasks remotely.
The platform is designed for Managed Service Providers (MSPs) and internal IT departments, including those in the education sector. It provides a centralized location for patching, remote access, and system monitoring to help IT teams identify issues.
Beyond core monitoring, the software includes modules for mobile device management, ticketing, and backup solutions. Users may also opt for NOC services for 24/7 monitoring support.
Buyers should confirm the one-time onboarding fee and verify if the pay-as-you-go pricing model aligns with their endpoint count.
Key Features
Monitoring and Alerting
Tracks the status of Windows, Mac, Linux, and network devices to notify administrators of issues.
Remote Control
Provides remote access to devices with multi-screen support.
Patch Management
Supports the installation and updating of operating systems and over 220 third-party applications.
Automation Scripting
Includes scripting capabilities with auto-remediation to handle routine IT tasks.
Mobile Device Management (MDM)
Integrates with Apple Services for the centralized management of macOS, iOS, and iPadOS.
Ticketing and Documentation
Includes a system for managing IT tickets and maintaining technical documentation.
Use Cases
Multi-Platform Device Monitoring
Monitoring and alerting for a mix of Windows, Mac, Linux, and network hardware like routers and switches.
Remote Troubleshooting
Using the mobile app or browser-based interface to remotely control a device and resolve technical issues.
Automated Software Patching
Setting policies to automate the deployment of OS and third-party app updates.
Client Onboarding for MSPs
Using auto-generated topology maps to get visual control of a new client's network.
Integrations
- Zendesk
- Slack
- PagerDuty
- Bitdefender Cloud Security
- Webroot Endpoint Protection
FAQ
What devices can Pulseway monitor?
- Pulseway supports monitoring for workstations and servers running Windows, Mac, and Linux, as well as network devices like routers, switches, and printers.
How does Pulseway pricing work?
- It uses a pay-as-you-go model with volume discounts based on the number of endpoints. There is also a mandatory one-time onboarding fee of €149.
Does Pulseway have a mobile app?
- Yes, Pulseway provides a mobile app that supports remote control of devices, running scripts, and managing tickets from a smartphone.
Source category: Software Development
Source subcategory: IT Infrastructure Monitoring
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