AI TOOL PROFILE
okkami Guest Engagement Platform
Pricing
Plans start at $100/month for the Starter tier, $150/month for Essentials, and $200/month for Professional. Enterprise pricing is available for custom requirements.
At a glance
- Best for
- Boutique hotels, Resorts, Vacation rental managers, Co-living and senior living operators
- Key use cases
- Contactless Arrival, Automated Guest Support, Digital Ordering, Guest Messaging
- Integrations
- SALTO Systems, Infrasys POS, Opera, Mews, Cloudbeds
- Official website
- Visit okkami official website
How AI is used
okkami is a guest engagement platform for the hospitality sector, including hotels, resorts, and vacation rentals. It supports moving guest interactions—such as check-in, concierge requests, and ordering—into a digital environment via a branded app or browser-based portal.
The tool is designed for property managers and operations leads who want to reduce front-desk queues and provide 24/7 responses to guests through AI. It includes a communication hub for messaging and a dashboard for tracking guest behavior and revenue from digital upsells.
Buyers should confirm their existing tech stack, as the platform supports integrations with Property Management Systems (PMS) and POS systems to synchronize data and room keys. Properties should verify that their specific PMS is among the 50+ supported providers.
Key Features
Branded Guest App
A white-labeled mobile application for guests to access property information and services.
AI-Powered Chatbot
A 24/7 concierge bot using natural language processing to answer guest inquiries.
Digital Check-in/Out
Supports contactless arrival and departure processes.
Communication Hub
A unified inbox that supports guest messaging via SMS and WhatsApp.
Upsell Engine
Tools for offering room upgrades and ancillary services during the guest journey.
Analytics Dashboard
Provides data on guest satisfaction, engagement, and revenue performance.
Use Cases
Contactless Arrival
Supporting digital pre-arrival check-in and the delivery of mobile room keys.
Automated Guest Support
Using an AI chatbot to handle routine questions about amenities and operating hours.
Digital Ordering
Allowing guests to order food and beverages via the app with synchronization to the property POS.
Guest Messaging
Sending updates and notifications to guests through SMS or WhatsApp.
Integrations
- SALTO Systems
- Infrasys POS
- Opera
- Mews
- Cloudbeds
FAQ
What is okkami used for?
- okkami is used by hospitality businesses to digitize guest interactions, offering a branded app for check-in, AI-driven concierge services, and digital ordering.
How much does okkami cost?
- Pricing starts at $100 per month for the Starter tier, with Essentials at $150 per month and Professional at $200 per month.
Does okkami integrate with other hotel software?
- Yes, it supports direct integration with over 50 PMS providers and includes specific integrations for SALTO Systems and Infrasys POS.
Source category: Other
Source subcategory: CRM
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