Loox: Shopify Product Reviews & Referrals
Loox helps Shopify store owners collect photo and video reviews to build trust with shoppers. It is designed for ecommerce brands that want to automate review requests and implement customer referral programs.
At a glance
- Category
- Marketing
- Best for
- Shopify Merchants, Shopify Plus Stores, Ecommerce brands focusing on visual products, Small to medium ecommerce businesses
- Pricing
- Plans range from a Beginner tier at $12.99/month up to an Unlimited tier at $299.99/month. A 14-day free trial is available.
- Key use cases
- Building Visual Social Proof, Automating Customer Feedback, Growing Customer Base via Referrals, Expanding to Global Markets
- Integrations
- Shopify, Klaviyo, Omnisend, Google Shopping, Meta Shops
- Official website
- loox.app
Loox is a review management and referral tool designed for Shopify and Shopify Plus merchants. It focuses on visual social proof, allowing businesses to collect and showcase customer experiences through photos and videos.
The platform provides tools to automate the collection process via email requests and supports customer loyalty through discount-based referral systems. It includes various widgets that can be added to a Shopify store without requiring custom code.
For businesses operating internationally, the tool provides multilingual support and auto-translated reviews. Higher-tier plans include AI-assisted tools to help manage and highlight customer feedback.
Buyers should confirm which plan fits their monthly order volume, as features like video reviews and referral tools are available on specific paid tiers.
Key Features
Supports the collection and display of customer product reviews featuring photos and videos.
Sends automated emails to customers to request feedback after a purchase.
Allows merchants to offer discount codes to customers who refer new shoppers to the store.
Includes AI review replies and smart visual sorting to highlight reviews.
Provides localized widgets and auto-translated reviews for international customers.
Offers customizable carousels, star rating widgets, and trust badges that integrate with Shopify themes.
Use Cases
Collecting photo and video testimonials to show potential buyers how products look in real-world use.
Setting up automated email sequences to request reviews following a completed order.
Using discount codes to incentivize existing customers to refer others to the store.
Using auto-translation features to make customer reviews accessible to shoppers in different languages.
Best For
Integrations
Pricing
Plans range from a Beginner tier at $12.99/month up to an Unlimited tier at $299.99/month. A 14-day free trial is available.
FAQ
No, Loox is designed as a no-code solution, allowing merchants to add widgets to their Shopify theme without writing code.
Yes, the platform supports importing reviews from other review apps or via a CSV spreadsheet upload.
The Beginner plan covers basic emails and photo reviews; the Scale plan adds video reviews and referrals; the Convert plan adds AI tools and translation; and the Unlimited plan provides priority support and unlimited requests.
Source category: Marketing
Source subcategory: Review Management
