KnowledgeBase Review: Knowledge Base Software
KnowledgeBase helps small and medium-sized companies provide 24/7 self-service for customers and organized documentation for support teams. It is designed for teams seeking to manage repetitive queries through AI-assisted content creation.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Medium-sized companies, Customer support teams, SaaS companies
- Pricing
- The annual plan is $49 per month (discounted from $59 monthly). Additional knowledge bases start at $21.99 each.
- Key use cases
- Customer Self-Service Portal, Internal Company Wiki, Live Chat Support Enhancement, AI-Assisted Content Drafting
- Integrations
- LiveChat, Google Analytics
- Official website
- knowledgebase.com
KnowledgeBase is a tool for creating and managing hosted help centers. It is designed for businesses that want to separate public-facing customer support documentation from internal company policies and onboarding guides using a workspace-based system.
The software includes AI capabilities that support the writing process by generating article drafts, titles, and keywords from provided information. For the end user, the QuickAnswer feature is designed to provide answers to queries without requiring the customer to read through an entire article.
For support teams, the tool serves as an internal reference to help maintain a consistent tone of voice across the organization. It integrates with LiveChat, allowing agents to access and share help articles within the chat window.
Buyers should confirm that while the base plan includes one knowledge base, additional bases carry a monthly fee. Those needing integration with their chat workflow should verify how LiveChat seat requirements affect their total cost.
Key Features
Supports the creation of help articles, titles, and keywords based on provided key information.
Designed to provide answers to customer queries without requiring them to browse full articles.
Supports separate workspaces for public customer self-service and internal employee documentation.
Supports custom domains, favicons, colors, and logos to match company branding.
Allows administrators to set articles as either public or internal-only.
Available as an add-on for creating knowledge bases in multiple languages.
Includes an editor that supports images, videos, and GIFs for visual documentation.
Tracks article performance and includes Google Analytics integration to identify underperforming content.
Use Cases
Building a public-facing help center where customers can find answers to common questions.
Managing internal policies, onboarding guides, and standard operating procedures for employees.
Integrating with LiveChat to let agents share help articles during customer conversations.
Using AI to generate initial structures and keywords for new support articles.
Best For
Integrations
Pricing
The annual plan is $49 per month (discounted from $59 monthly). Additional knowledge bases start at $21.99 each.
FAQ
Yes, it offers a 14-day free trial that does not require a credit card to start.
Yes, the software allows the creation of separate workspaces for public customer self-service and internal employee use.
The plan allows for unlimited users when using KnowledgeBase as a standalone tool.
The base plan includes one knowledge base, and additional bases can be added starting from $21.99 per month.
Source category: Customer Support
Source subcategory: Knowledge Base
