AI TOOL PROFILE
KnowledgeBase Review: Knowledge Base Software
- Customer Support
- Knowledge Base
- Small businesses
- Medium-sized companies
- Customer support teams
- SaaS companies
Pricing
The annual plan is $49 per month (discounted from $59 monthly). Additional knowledge bases start at $21.99 each.
At a glance
- Best for
- Small businesses, Medium-sized companies, Customer support teams, SaaS companies
- Key use cases
- Customer Self-Service Portal, Internal Company Wiki, Live Chat Support Enhancement, AI-Assisted Content Drafting
- Integrations
- LiveChat, Google Analytics
- Official website
- Visit knowledgebase official website
How AI is used
KnowledgeBase is a tool for creating and managing hosted help centers. It is designed for businesses that want to separate public-facing customer support documentation from internal company policies and onboarding guides using a workspace-based system.
The software includes AI capabilities that support the writing process by generating article drafts, titles, and keywords from provided information. For the end user, the QuickAnswer feature is designed to provide answers to queries without requiring the customer to read through an entire article.
For support teams, the tool serves as an internal reference to help maintain a consistent tone of voice across the organization. It integrates with LiveChat, allowing agents to access and share help articles within the chat window.
Buyers should confirm that while the base plan includes one knowledge base, additional bases carry a monthly fee. Those needing integration with their chat workflow should verify how LiveChat seat requirements affect their total cost.
Key Features
AI Article Generation
Supports the creation of help articles, titles, and keywords based on provided key information.
QuickAnswer
Designed to provide answers to customer queries without requiring them to browse full articles.
Multiple Knowledge Bases
Supports separate workspaces for public customer self-service and internal employee documentation.
Custom Branding
Supports custom domains, favicons, colors, and logos to match company branding.
Visibility Management
Allows administrators to set articles as either public or internal-only.
Multilingual Support
Available as an add-on for creating knowledge bases in multiple languages.
Rich Text Editor
Includes an editor that supports images, videos, and GIFs for visual documentation.
Analytics Dashboard
Tracks article performance and includes Google Analytics integration to identify underperforming content.
Use Cases
Customer Self-Service Portal
Building a public-facing help center where customers can find answers to common questions.
Internal Company Wiki
Managing internal policies, onboarding guides, and standard operating procedures for employees.
Live Chat Support Enhancement
Integrating with LiveChat to let agents share help articles during customer conversations.
AI-Assisted Content Drafting
Using AI to generate initial structures and keywords for new support articles.
Integrations
- LiveChat
- Google Analytics
FAQ
Does KnowledgeBase have a free trial?
- Yes, it offers a 14-day free trial that does not require a credit card to start.
Can I use it for internal company documents?
- Yes, the software allows the creation of separate workspaces for public customer self-service and internal employee use.
How many users are allowed on the plan?
- The plan allows for unlimited users when using KnowledgeBase as a standalone tool.
How does the pricing work for multiple knowledge bases?
- The base plan includes one knowledge base, and additional bases can be added starting from $21.99 per month.
Source category: Customer Support
Source subcategory: Knowledge Base
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