CM.com | AI-Powered Engagement Platform
CM.com helps businesses manage customer interactions across multiple messaging channels. It is designed for organizations that wish to automate routine queries via AI agents while maintaining GDPR and ISO compliance.
At a glance
- Category
- Marketing
- Best for
- Customer service teams, Marketing managers, Event organizers, Retail and eCommerce businesses, Regulated industries requiring ISO compliance
- Pricing
- Pricing varies by product. Ticketing starts at €0.79 + 1.75% per ticket. Other services such as Marketing and Service Cloud offer Basic, Advanced, and Pro monthly or annual subscriptions. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Automating Customer Support, Event Management, Conversational Commerce, Secure Authentication, Digital Document Signing
- Integrations
- Salesforce, Shopify, Zendesk, Magento 2, Microsoft Dynamics
- Official website
- www.cm.com
CM.com is an engagement platform designed to unify customer data and communication. It supports interactions via various channels, including SMS, WhatsApp, RCS, and email, and consolidates these conversations into a shared inbox for service teams.
The platform is built for various industries, such as retail, financial services, and event management. A central component is HALO, an agentic AI engine that allows users to create custom AI agents by describing tasks in natural language.
Beyond messaging, the tool includes capabilities for processing online and in-person payments, as well as a ticketing system for event organizers. This is designed to support the customer journey from an initial marketing message to a completed purchase.
Buyers should confirm which specific cloud package (Basic, Advanced, or Pro) fits their needs, as different tiers offer different levels of functionality. Those using the ticketing service should verify current pricing per ticket.
Key Features
A no-code engine that allows businesses to build AI agents by describing tasks in natural language.
Supports communication via WhatsApp Business, SMS, RCS, Email, Instagram, Facebook Messenger, and Viber.
Collects and unifies customer data to create profiles and real time insights for personalization.
Consolidates conversations from various channels into one place for service teams.
Supports online checkout flows and in-person payments via fixed and mobile POS terminals.
A system for managing ticket sales and scanning at entry.
Maintains GDPR compliance and multiple ISO certifications, including ISO 27001 and 27017.
Use Cases
Deploying AI agents to handle frequently asked questions across chat channels to support human agents.
Selling tickets through a branded shop and using mobile messaging to provide visitor updates.
Combining marketing messages with payment links to support purchases within a chat.
Using the One Time Password (OTP) API to generate and verify login codes.
Using the Sign tool to complete contracts and agreements digitally.
Best For
Integrations
Pricing
Pricing varies by product. Ticketing starts at €0.79 + 1.75% per ticket. Other services such as Marketing and Service Cloud offer Basic, Advanced, and Pro monthly or annual subscriptions. Buyers should confirm current pricing on the vendor website.
FAQ
HALO is an agentic AI engine that lets businesses build custom AI agents using natural language descriptions instead of writing code.
The platform supports SMS, WhatsApp Business, RCS, Email, Instagram, Facebook Messenger, Viber, and voice.
The 'Go' ticketing plan is listed at €0.79 + 1.75% per ticket, while larger scale events may use the Pro plan with pricing upon request.
Yes, the platform is GDPR-compliant and holds multiple ISO certifications, including ISO 27001 for information security.
Source category: Marketing
Source subcategory: Marketing Automation
