AI TOOL PROFILE
CM.com | AI-Powered Engagement Platform
- Marketing
- Marketing Automation
- Customer service teams
- Marketing managers
- Event organizers
- Retail and eCommerce businesses
- Regulated industries requiring ISO compliance
Pricing
Pricing varies by product. Ticketing starts at €0.79 + 1.75% per ticket. Other services such as Marketing and Service Cloud offer Basic, Advanced, and Pro monthly or annual subscriptions. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer service teams, Marketing managers, Event organizers, Retail and eCommerce businesses, Regulated industries requiring ISO compliance
- Key use cases
- Automating Customer Support, Event Management, Conversational Commerce, Secure Authentication, Digital Document Signing
- Integrations
- Salesforce, Shopify, Zendesk, Magento 2, Microsoft Dynamics
- Official website
- Visit https www cm com products official website
How AI is used
CM.com is an engagement platform designed to unify customer data and communication. It supports interactions via various channels, including SMS, WhatsApp, RCS, and email, and consolidates these conversations into a shared inbox for service teams.
The platform is built for various industries, such as retail, financial services, and event management. A central component is HALO, an agentic AI engine that allows users to create custom AI agents by describing tasks in natural language.
Beyond messaging, the tool includes capabilities for processing online and in-person payments, as well as a ticketing system for event organizers. This is designed to support the customer journey from an initial marketing message to a completed purchase.
Buyers should confirm which specific cloud package (Basic, Advanced, or Pro) fits their needs, as different tiers offer different levels of functionality. Those using the ticketing service should verify current pricing per ticket.
Key Features
HALO AI Agents
A no-code engine that allows businesses to build AI agents by describing tasks in natural language.
Multi-Channel Messaging
Supports communication via WhatsApp Business, SMS, RCS, Email, Instagram, Facebook Messenger, and Viber.
Customer Data Platform (CDP)
Collects and unifies customer data to create profiles and real time insights for personalization.
Shared Agent Inbox
Consolidates conversations from various channels into one place for service teams.
Integrated Payments
Supports online checkout flows and in-person payments via fixed and mobile POS terminals.
Event Ticketing
A system for managing ticket sales and scanning at entry.
Compliance Standards
Maintains GDPR compliance and multiple ISO certifications, including ISO 27001 and 27017.
Use Cases
Automating Customer Support
Deploying AI agents to handle frequently asked questions across chat channels to support human agents.
Event Management
Selling tickets through a branded shop and using mobile messaging to provide visitor updates.
Conversational Commerce
Combining marketing messages with payment links to support purchases within a chat.
Secure Authentication
Using the One Time Password (OTP) API to generate and verify login codes.
Digital Document Signing
Using the Sign tool to complete contracts and agreements digitally.
Integrations
- Salesforce
- Shopify
- Zendesk
- Magento 2
- Microsoft Dynamics
- Genesys
- SAP
- HubSpot
FAQ
What is the HALO engine in CM.com?
- HALO is an agentic AI engine that lets businesses build custom AI agents using natural language descriptions instead of writing code.
Which messaging channels does CM.com support?
- The platform supports SMS, WhatsApp Business, RCS, Email, Instagram, Facebook Messenger, Viber, and voice.
How is CM.com ticketing priced?
- The 'Go' ticketing plan is listed at €0.79 + 1.75% per ticket, while larger scale events may use the Pro plan with pricing upon request.
Is CM.com compliant with data privacy laws?
- Yes, the platform is GDPR-compliant and holds multiple ISO certifications, including ISO 27001 for information security.
Source category: Marketing
Source subcategory: Marketing Automation
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