AI TOOL PROFILE
Glean: Enterprise AI Search and Assistant
- Productivity
- AI Search
- Enterprise companies
- Mid-market companies
- Engineering teams
- Customer service departments
- IT and Operations managers
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise companies, Mid-market companies, Engineering teams, Customer service departments, IT and Operations managers
- Key use cases
- Employee Onboarding, Cross-Functional Research, Content Summarization, Customer Support Resolution, Workflow Automation
- Integrations
- Google Drive, Microsoft SharePoint, Microsoft Outlook, Microsoft Teams, Slack
- Official website
- Visit Glean official website
How AI is used
Glean is a Work AI platform designed to help employees find, summarize, and automate tasks using an organization's internal data. By connecting to various company applications, it provides a way to search for documents, people, and project updates without visiting every individual tool.
The platform is built for organizations with complex data environments, including departments such as Engineering, Sales, Marketing, and IT. It combines a search engine with an AI assistant and agents to support specific work processes.
Buyers should note that the tool is designed for enterprise environments, focusing on permissions to ensure employees only see information they are authorized to access.
Before choosing Glean, organizations should confirm that the available connectors cover their most critical data sources and that their security requirements align with Glean's deployment options.
Key Features
Enterprise Search
Indexes data across company applications to help users find internal information and documents.
Glean Assistant
A personalized AI assistant that helps create and summarize content based on company knowledge.
Glean Agents
AI agents designed to help automate routine tasks and departmental workflows using natural language.
Glean Protect
Includes permissions control and sensitive data protection to help keep internal information secure.
App Connectors
Connections to over 100 applications, including Slack, Jira, Salesforce, and Google Drive.
Platform Extensibility
Provides APIs, SDKs, and custom plugins for organizations to extend the platform's functionality.
Use Cases
Employee Onboarding
Helping new hires find SOPs, workflows, and company documentation to support a faster ramp-up period.
Cross-Functional Research
Searching across platforms like GitHub, Jira, and Slack to understand the status of a technical feature or project.
Content Summarization
Using the AI assistant to summarize document threads or recent customer meetings.
Customer Support Resolution
Surfacing claim status or benefit details within tools like Zendesk to help agents resolve inquiries.
Workflow Automation
Using AI agents to help handle repetitive tasks and orchestrate processes across departments.
Integrations
- Google Drive
- Microsoft SharePoint
- Microsoft Outlook
- Microsoft Teams
- Slack
- Jira
- Salesforce
- Zendesk
- GitHub
- Dropbox
- Confluence
- ServiceNow
- Box
- Gmail
FAQ
What does Glean do?
- Glean indexes an organization's data across various apps to provide centralized search and an AI assistant that helps employees find and summarize company information.
Which apps does Glean connect to?
- Glean has over 100 connectors, including tools such as Slack, Microsoft Teams, Jira, Salesforce, Google Drive, and Zendesk.
How does Glean handle data security?
- Glean includes 'Glean Protect,' which uses real time permissions and sensitive content policies to help ensure users only see data they are authorized to access.
Who is the ideal buyer for Glean?
- It is designed for mid-market and enterprise companies, particularly those with teams in engineering, sales, support, and IT.
Source category: Productivity
Source subcategory: AI Search
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