Freshsales: Sales CRM Software
Freshsales helps sales teams and small to mid-sized businesses manage their lead pipelines and customer data. It is designed to help organizations reduce manual administrative tasks through automation.
At a glance
- Category
- Browse Sales tools
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Sales Teams
- Pricing
- Pricing starts at $9. A 21-day free trial is available with no credit card required.
- Key use cases
- Lead Qualification, Pipeline Management, Sales Communication, Administrative Reduction
- Official website
- Visit Freshsales official website
Freshsales is a sales CRM designed to help businesses manage the sales process. It provides tools for lead generation, qualification, and tracking, providing sales teams with a centralized view of their customer journeys.
The platform is designed for a range of users, from small business owners to enterprise sales teams. It focuses on organizing the sales pipeline using visual tools like kanban boards and leveraging AI for lead and deal insights.
Buyers can use the software to automate repetitive tasks and identify customer intent through scoring and 360-degree views. This may help teams focus their efforts on specific prospects.
Before choosing this tool, buyers should confirm if the automation capabilities and AI-driven recommendations align with their internal sales workflows and reporting needs.
Key Features
Lead Management
Tools for lead generation, capture, qualification, routing, and tracking.
Kanban Views
Visual sales process management using drag-and-drop cards to organize deals.
360-Degree Customer View
A centralized profile providing context on customer interactions across preferred channels.
Freddy AI
AI assistance that highlights leads and deals, offers insights, and helps with email writing.
Intent Scoring
Uses AI to assign scores to leads based on their likelihood to convert.
Sales Automation
Designed to automate repetitive sales tasks to reduce manual effort.
Use Cases
Lead Qualification
Using AI-powered intent scoring to identify and prioritize prospects.
Pipeline Management
Visualizing sales stages and moving deals through the funnel using kanban boards.
Sales Communication
Drafting outreach emails and managing customer conversations with AI assistance.
Administrative Reduction
Applying automation to routine tasks to support team productivity.
Best For
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Sales Teams
Pricing
Pricing starts at $9. A 21-day free trial is available with no credit card required.
FAQ
Who is Freshsales designed for?
- It is designed for sales teams across various company sizes, including small businesses, mid-market companies, and enterprise organizations.
What is the cost of Freshsales?
- Pricing for Freshsales starts at $9.
Does Freshsales offer a free trial?
- Yes, there is a 21-day free trial available that does not require a credit card.
What does the AI in Freshsales actually do?
- The AI, called Freddy, helps by highlighting the best leads and deals, providing insights, writing emails, and offering intent scores for prospects.
Source category: Sales
Source subcategory: CRM
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Categories
Software Type
How AI is used
Freshsales is an AI-powered sales CRM that supports lead capture, pipeline tracking, and sales automation. It uses Freddy AI to provide deal recommendations and email assistance. Prospective buyers should evaluate how its automation features fit their specific manual workflows.
Pros & Cons
Pros
- Pricing starts at $9
- Includes a 21-day free trial
- Visual pipeline management via kanban boards
- AI-assisted email writing and deal recommendations
Cons
- The provided evidence does not detail specific reporting or advanced admin permission controls
- Buyers should verify if the AI-driven intent scoring matches their specific industry data
