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Flowcart: WhatsApp Commerce and CRM Platform

Flowcart helps businesses manage sales and customer relationships directly within WhatsApp. It is designed for teams looking to move the checkout process into a chat interface.

At a glance

Best for
Small Businesses, Mid-Market Companies, Enterprise Companies, Ecommerce sellers
Pricing
Plans start at $19.99/month. A 7-day free trial is available. Transaction fees range from 0.5% to 1.5% after reaching monthly revenue thresholds (starting at $3,000).
Key use cases
Conversational Selling, WhatsApp Marketing Campaigns, Customer Retention, Lead Acquisition
Integrations
Shopify, WooCommerce, ERP, CRM
Visit FlowcartFlowcart software interface screenshot

Flowcart is a conversational commerce and CRM tool designed to keep the shopping experience inside WhatsApp. It provides a set of tools for acquiring customers via ads, converting them through in-chat checkouts, and retaining them with automated follow-ups.

The platform is designed for businesses that want to meet customers on a messaging app. It supports the creation of no-code customer journeys and uses AI to help with cart generation and customer segmentation.

Buyers should note that the platform is SOC 2 Type II certified and uses AES-256 encryption. Before choosing this tool, businesses should confirm how the transaction-based fee structure on different plans aligns with their monthly WhatsApp revenue.

Key Features

  • In-Chat Checkout

    Supports completing purchases without leaving the WhatsApp interface.

  • WhatsApp Flows

    A no-code tool for building guided customer journeys and interactive experiences.

  • Abandoned Cart Recovery

    Sends automated, context-aware messages to nudge customers who left items in their cart.

  • AI-Powered Segmentation

    Uses AI to group customers based on purchase history and engagement behavior.

  • Click to WhatsApp Ads

    Directs ad traffic into pre-loaded WhatsApp flows to start conversations.

  • Loyalty Program

    Supports in-chat reward points and exclusive offers for repeat customers.

Use Cases

  • Conversational Selling

    Using AI-assisted buying and agent-driven carts to guide customers to a purchase within chat.

  • WhatsApp Marketing Campaigns

    Running smart broadcasts and automated campaigns based on the customer lifecycle.

  • Customer Retention

    Managing repeat sales through personalized re-engagement and loyalty rewards.

  • Lead Acquisition

    Using QR codes and Click-to-WhatsApp ads to move prospects from offline or social media into a chat.

Best For

  • Small Businesses
  • Mid-Market Companies
  • Enterprise Companies
  • Ecommerce sellers

Integrations

  • Shopify
  • WooCommerce
  • ERP
  • CRM

Pricing

Plans start at $19.99/month. A 7-day free trial is available. Transaction fees range from 0.5% to 1.5% after reaching monthly revenue thresholds (starting at $3,000).

FAQ

What does Flowcart do?

Flowcart is a platform that lets businesses sell and support customers directly on WhatsApp, including features like in-chat checkouts and automated marketing campaigns.

Does Flowcart have a free trial?

Yes, the platform offers a 7-day free trial for new users.

How does the pricing work regarding transaction fees?

Fees are waived up to a certain revenue limit depending on the plan: $3,000 for Starter, $5,000 for Growth, and $10,000 for Pro. After these limits, fees of 1.5%, 1%, or 0.5% apply respectively.

Is Flowcart secure for business data?

Flowcart is SOC 2 Type II certified and utilizes AES-256 encryption and end-to-end encryption.

Source category: Ecommerce

Source subcategory: CRM

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How AI is used

Flowcart is an AI-powered WhatsApp commerce and CRM platform. It supports the customer journey from ad acquisition to in-chat checkout and retention. Buyers should consider the tiered transaction fees that apply once monthly revenue limits are exceeded.

Pros & Cons

Pros

  • Keeps the purchase flow inside WhatsApp
  • Includes a 7-day free trial
  • SOC 2 Type II certified with AES-256 encryption
  • Supports automated recovery and retention tools

Cons

  • Transaction fees apply after reaching the revenue cap on Starter, Growth, and Pro plans