Floatbot: Conversational AI Platform
Floatbot helps businesses in regulated industries automate customer interactions and supports agent productivity. It is designed for teams needing low-latency voice AI and omnichannel automation.
At a glance
- Category
- Productivity
- Best for
- Contact centers, BPO providers, Insurance carriers, Banking institutions, Debt collection agencies
- Pricing
- Pricing starts at $99 per month for the Lite plan. Other tiers include Essential ($1,999/month) and Growth ($4,999/month), with custom Enterprise pricing available. A 14-day free trial is offered.
- Key use cases
- Insurance Claims Processing, Debt Collection Automation, Banking Self-Service, Patient Engagement
- Integrations
- Twilio, Plivo, CRM, CCaaS, Payment gateways
- Official website
- floatbot.ai
Floatbot is a conversational AI platform that allows users to create AI agents for voice, chat, SMS, and email without requiring extensive coding. The tool is built for high-volume environments, particularly in regulated sectors like insurance, banking, and healthcare, where compliance and accuracy are prioritized.
For businesses with existing call centers, the platform provides an AI Agent Assist feature designed to give human staff real-time guidance and summaries. It also includes a specialized AI workspace for insurance teams to help with administrative tasks like report generation and document handling.
Buyers should consider their specific volume needs, as pricing is tied to voice minutes and chat sessions. Because it is designed for enterprise-scale use, those with very low volume may want to confirm if the entry-level plan meets their requirements.
Key Features
Supports the creation of low-latency voice bots for inbound and outbound call automation.
Supports omnichannel communication through chat, SMS, and email agents.
Provides human agents with next-best action suggestions and call summaries during live interactions.
Uses Retrieval-Augmented Generation to find answers from unstructured knowledge bases and PDFs.
Allows the creation of AI agents using a visual interface and pre-built templates.
A proprietary LLM designed for private hosting and industry-specific fine-tuning.
Use Cases
Supports the automation of First Notice of Loss (FNOL) and claims submissions.
Supports outbound payment reminders and Promise to Pay (PTP) workflows.
Handles routine balance inquiries and digital user onboarding.
Supports appointment scheduling and medication reminders in healthcare.
Best For
Integrations
Pricing
Pricing starts at $99 per month for the Lite plan. Other tiers include Essential ($1,999/month) and Growth ($4,999/month), with custom Enterprise pricing available. A 14-day free trial is offered.
FAQ
Yes, Floatbot is a no-code/low-code platform featuring a drag-and-drop bot studio and pre-built templates.
The Lite plan starts at $99 per month, which includes 500 voice minutes or chat sessions.
It is designed for regulated industries including insurance, debt collections, banking, healthcare, and BPO.
Yes, the platform supports voice AI agents, SMS/text agents, email automation, and real-time AI assistance for human agents.
Source category: Productivity
Source subcategory: AI Chatbot
