AI TOOL PROFILE
Floatbot: Conversational AI Platform
- Productivity
- AI Chatbot
- Contact centers
- BPO providers
- Insurance carriers
- Banking institutions
- Debt collection agencies
Pricing
Pricing starts at $99 per month for the Lite plan. Other tiers include Essential ($1,999/month) and Growth ($4,999/month), with custom Enterprise pricing available. A 14-day free trial is offered.
At a glance
- Best for
- Contact centers, BPO providers, Insurance carriers, Banking institutions, Debt collection agencies
- Key use cases
- Insurance Claims Processing, Debt Collection Automation, Banking Self-Service, Patient Engagement
- Integrations
- Twilio, Plivo, CRM, CCaaS, Payment gateways
- Official website
- Visit floatbot official website
How AI is used
Floatbot is a conversational AI platform that allows users to create AI agents for voice, chat, SMS, and email without requiring extensive coding. The tool is built for high-volume environments, particularly in regulated sectors like insurance, banking, and healthcare, where compliance and accuracy are prioritized.
For businesses with existing call centers, the platform provides an AI Agent Assist feature designed to give human staff real-time guidance and summaries. It also includes a specialized AI workspace for insurance teams to help with administrative tasks like report generation and document handling.
Buyers should consider their specific volume needs, as pricing is tied to voice minutes and chat sessions. Because it is designed for enterprise-scale use, those with very low volume may want to confirm if the entry-level plan meets their requirements.
Key Features
AI Voice Agent
Supports the creation of low-latency voice bots for inbound and outbound call automation.
Digital AI Agents
Supports omnichannel communication through chat, SMS, and email agents.
Real-time Agent Assist
Provides human agents with next-best action suggestions and call summaries during live interactions.
RAG Cognitive Search
Uses Retrieval-Augmented Generation to find answers from unstructured knowledge bases and PDFs.
No-code Builder
Allows the creation of AI agents using a visual interface and pre-built templates.
FloatGPT
A proprietary LLM designed for private hosting and industry-specific fine-tuning.
Use Cases
Insurance Claims Processing
Supports the automation of First Notice of Loss (FNOL) and claims submissions.
Debt Collection Automation
Supports outbound payment reminders and Promise to Pay (PTP) workflows.
Banking Self-Service
Handles routine balance inquiries and digital user onboarding.
Patient Engagement
Supports appointment scheduling and medication reminders in healthcare.
Integrations
- Twilio
- Plivo
- CRM
- CCaaS
- Payment gateways
FAQ
Is Floatbot a no-code platform?
- Yes, Floatbot is a no-code/low-code platform featuring a drag-and-drop bot studio and pre-built templates.
What is the starting price for Floatbot?
- The Lite plan starts at $99 per month, which includes 500 voice minutes or chat sessions.
Which industries is Floatbot designed for?
- It is designed for regulated industries including insurance, debt collections, banking, healthcare, and BPO.
Does Floatbot support more than just chatbots?
- Yes, the platform supports voice AI agents, SMS/text agents, email automation, and real-time AI assistance for human agents.
Source category: Productivity
Source subcategory: AI Chatbot
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