Fera.ai Review: Review Management Software
Fera.ai helps e-commerce merchants build social proof by automating the collection of customer feedback. It is designed for stores that want to showcase verified photo and video reviews to potential buyers.
At a glance
- Category
- Browse Marketing tools
- Best for
- Ecommerce Stores, Small Businesses, Mid-Market Companies
- Pricing
- Paid plans start at $9/month, with an Enterprise tier at $999/month. Yearly billing discounts of up to 30% are available, and all paid plans include a free trial.
- Key use cases
- Automating Customer Feedback, Building Visual Social Proof, Centralizing External Reviews, Managing Review Submissions
- Integrations
- Shopify, Wix, BigCommerce, Big Cartel, Ecwid
- Official website
- Visit Fera.ai official website
Fera.ai is a review management tool for merchants using platforms like Shopify, Wix, and BigCommerce. It supports the collection of text, photo, and video reviews to provide social proof on product and collection pages.
The software supports the automation of review requests via email and SMS, which may help businesses increase their volume of customer feedback. Merchants can manage these submissions through a dashboard to moderate content and reply to customers.
For display, Fera.ai provides various widgets, such as rating badges and media galleries. It also supports the synchronization of reviews from external sources like Google and Facebook.
Buyers should confirm plan limits regarding monthly order review requests and photo/video storage, as these vary between the Startup and Enterprise tiers.
Key Features
Automatic Review Requests
Sends automated campaigns via email and SMS to request reviews, photos, and videos from customers after an order.
Review Display Widgets
Provides content blocks for product reviews, store ratings, and customer photo/video galleries.
External Review Sync
Supports importing and syncing reviews from sources such as Google and Facebook.
AI Moderation and Assistance
Includes AI-powered tools for moderating incoming reviews and assisting with review replies.
Reviewer Verification
Includes a system to verify that reviewers are actual customers.
Multi-store Syndication
Supports sharing and syncing reviews across multiple store sites.
Use Cases
Automating Customer Feedback
Using SMS and email campaigns to automatically request product reviews after a purchase.
Building Visual Social Proof
Displaying customer-submitted photos and videos in galleries on product pages.
Centralizing External Reviews
Aggregating reviews from Google and Facebook to show them on the e-commerce storefront.
Managing Review Submissions
Using AI moderation and a dashboard to approve or decline review submissions.
Best For
- Ecommerce Stores
- Small Businesses
- Mid-Market Companies
Integrations
- Shopify
- Wix
- BigCommerce
- Big Cartel
- Ecwid
- Google Review Sync
- Facebook Review Sync
- Zapier
- Zendesk
Pricing
Paid plans start at $9/month, with an Enterprise tier at $999/month. Yearly billing discounts of up to 30% are available, and all paid plans include a free trial.
FAQ
Does Fera.ai have a free plan?
- No, Fera.ai no longer offers a free plan, but every paid plan comes with a free trial.
What platforms does Fera.ai support?
- Fera.ai supports e-commerce platforms including Shopify, Wix, BigCommerce, Big Cartel, and Ecwid.
Can I collect reviews using SMS?
- Yes, Fera.ai allows merchants to send review request campaigns via SMS as well as email.
Are there limits on the number of reviews I can have?
- There is no limit on the total number of reviews you can add, but there are limits on the number of automatic review requests sent per month based on your plan.
Source category: Marketing
Source subcategory: Review Management
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Categories
Software Type
How AI is used
Fera.ai is a review management tool for e-commerce merchants that automates the collection and display of photo, video, and text reviews. It supports workflows for SMS/email requests and external review syncing from Google and Facebook. Media storage and request limits vary by pricing tier.
Pros & Cons
Pros
- Supports both SMS and email for review requests
- Includes a free trial for all paid plans
- Offers a variety of display widgets for visual social proof
- Ability to import reviews from CSV and external platforms
Cons
- The Startup plan has limited monthly review requests and media storage (100MB)
- BigCommerce, Magento, and Custom Store users must use the Small plan or higher
- Advanced features like audit trails and multi-language support are limited to higher-tier plans
