EmailAnalytics: Team Email Tracking and Analytics
EmailAnalytics helps managers monitor team productivity and response speeds. It is designed for sales and customer service teams that need to track SLA compliance without changing their current email workflow.
At a glance
- Category
- Sales
- Best for
- Sales teams, Customer service teams, Managers of remote employees, Agencies and consultancies
- Pricing
- Pricing starts at $19 per inbox per month, with a 10% discount available for annual billing. A 14-day free trial is available.
- Key use cases
- Monitoring Sales Response Times, Managing Remote Team Productivity, Workload Re-balancing, SLA Compliance Tracking, Onboarding Pulse Checks
- Integrations
- Gmail, Google Workspace, Outlook, Microsoft 365, HubSpot
- Official website
- emailanalytics.com
EmailAnalytics is a monitoring tool designed for managers who need visibility into how their teams use Gmail and Outlook. It tracks email volume and response times in the background, which may reduce the need for employees to change their daily habits or install new software.
The tool is intended for sales, customer service, and remote teams. It provides a visual layer over inbox activity, which helps managers identify top performers and re-balance workloads based on email traffic.
Buyers should note that the software focuses on metadata, such as subject lines and timestamps, rather than the body of the email. It is designed to work as a background utility that integrates with existing Google Workspace and Microsoft 365 environments.
Before choosing this tool, buyers should consider their internal privacy policies, as the software supports both transparent and silent monitoring of employee inboxes.
Key Features
Calculates both actual response time and response time specifically during set work hours.
Uses AI to score inbound and outbound emails on a scale of 1-10 to gauge the tone of communications.
Provides AI-powered alerts in real time when important emails remain unresponded for too long.
Displays email traffic by hour of the day and day of the week through charts and graphs.
Allows managers to compare email volume and response times across multiple team members in a table.
Identifies top senders and recipients to show who the team communicates with most frequently.
Use Cases
Tracking how quickly sales reps respond to new leads to support lead conversion rates.
Gaining visibility into the workload and activity levels of distributed employees.
Identifying team members with high email volume to help redistribute tasks.
Setting response time goals and using alerts to help prevent breaches of service level agreements.
Monitoring the communication ramp-up speed of new hires during their first few weeks.
Best For
Integrations
Pricing
Pricing starts at $19 per inbox per month, with a 10% discount available for annual billing. A 14-day free trial is available.
FAQ
By default, the tool only accesses email header data, such as addresses, timestamps, and subject lines. It does not store the body content of emails unless optional AI functionality is activated for analysis.
No, there is no software to install and no changes to the existing email workflow. The tool works via the Gmail and Outlook APIs in the background.
The service starts at $19 per inbox per month. An annual payment option is available that provides a 10% discount.
Yes, EmailAnalytics is compatible with shared mailboxes in both Outlook and Gmail.
Source category: Sales
Source subcategory: Analytics & Reporting
