Eloquens AI - AI Email Assistant
Eloquens AI helps small and mid-sized teams manage routine email. It is designed for businesses that need 24/7 responsiveness for common inquiries.
At a glance
- Category
- Productivity
- Best for
- Individual professionals, Small business owners, Mid-market companies, Customer support teams, HR departments
- Pricing
- Paid plans start at $60 per month for the Solo tier. Other options include Team ($150/mo) and Business ($300-$425/mo), based on the number of agents and sent email limits. Additional email packs are available for $99.
- Key use cases
- Customer Service Support, Lead Management for Sales, HR FAQ Automation, Technical Support Triage, Healthcare Communication
- Integrations
- Gmail, Microsoft 365, Kerio Connect, Google Drive, OneDrive
- Official website
- eloquens.ai
Eloquens AI is an autonomous email assistant that connects to company inboxes to handle routine communication. It is designed for individual professionals, growing teams, and enterprises that need to manage inquiries across various departments.
The tool can read incoming messages, draft responses based on a provided knowledge base, and route emails to human staff members when complex issues arise. It supports over 160 languages and is designed to match the sender's tone and style.
Buyers can choose between full automation, where the AI sends replies directly, or a hybrid workflow where the AI creates drafts for human review. This flexibility allows teams to control the quality of communication while reducing manual drafting work.
Before choosing this tool, buyers should consider their monthly email volume, as self-service plans have specific limits on sent emails. Buyers should also confirm that their email providers are supported.
Key Features
Reads incoming emails and generates replies grounded in a custom knowledge base.
Identifies when human expertise is needed and directs conversations to the appropriate team member.
Supports reading and responding to emails in over 160 languages.
Capable of booking calendar appointments through email conversations.
Allows users to define the tone and communication style for different use cases.
Supports both full autonomous sending and a draft-and-review workflow.
Use Cases
Handling around-the-clock inquiries and resolving routine issues while escalating complex tickets to staff.
Providing immediate, personalized responses to new leads across different time zones.
Answering employee questions regarding benefits, payroll, and PTO using company policies.
Answering routine troubleshooting questions and routing technical issues to engineers.
Managing appointment and billing inquiries in healthcare settings.
Best For
Integrations
Pricing
Paid plans start at $60 per month for the Solo tier. Other options include Team ($150/mo) and Business ($300-$425/mo), based on the number of agents and sent email limits. Additional email packs are available for $99.
FAQ
No, the 30-day free trial for the Solo plan does not require a credit card to start.
Eloquens AI integrates with Gmail (Google Workspace), Microsoft 365/Outlook, and Kerio Connect.
It uses a Knowledge Base where users can upload documents, FAQs, and policies, or connect sources like Google Drive and OneDrive.
If the AI cannot find an answer in the knowledge base, it is designed to escalate the conversation to a human team member based on the user's routing rules.
Source category: Productivity
Source subcategory: AI Assistant
