AI TOOL PROFILE
Eloquens AI - AI Email Assistant
- Productivity
- AI Assistant
- Individual professionals
- Small business owners
- Mid-market companies
- Customer support teams
- HR departments
Pricing
Paid plans start at $60 per month for the Solo tier. Other options include Team ($150/mo) and Business ($300-$425/mo), based on the number of agents and sent email limits. Additional email packs are available for $99.
At a glance
- Best for
- Individual professionals, Small business owners, Mid-market companies, Customer support teams, HR departments
- Key use cases
- Customer Service Support, Lead Management for Sales, HR FAQ Automation, Technical Support Triage, Healthcare Communication
- Integrations
- Gmail, Microsoft 365, Kerio Connect, Google Drive, OneDrive
- Official website
- Visit Eloquens AI tools official website
How AI is used
Eloquens AI is an autonomous email assistant that connects to company inboxes to handle routine communication. It is designed for individual professionals, growing teams, and enterprises that need to manage inquiries across various departments.
The tool can read incoming messages, draft responses based on a provided knowledge base, and route emails to human staff members when complex issues arise. It supports over 160 languages and is designed to match the sender's tone and style.
Buyers can choose between full automation, where the AI sends replies directly, or a hybrid workflow where the AI creates drafts for human review. This flexibility allows teams to control the quality of communication while reducing manual drafting work.
Before choosing this tool, buyers should consider their monthly email volume, as self-service plans have specific limits on sent emails. Buyers should also confirm that their email providers are supported.
Key Features
Autonomous Email Responses
Reads incoming emails and generates replies grounded in a custom knowledge base.
Intelligent Routing
Identifies when human expertise is needed and directs conversations to the appropriate team member.
Multilingual Support
Supports reading and responding to emails in over 160 languages.
Calendar Booking
Capable of booking calendar appointments through email conversations.
Custom AI Personas
Allows users to define the tone and communication style for different use cases.
Flexible Automation Control
Supports both full autonomous sending and a draft-and-review workflow.
Use Cases
Customer Service Support
Handling around-the-clock inquiries and resolving routine issues while escalating complex tickets to staff.
Lead Management for Sales
Providing immediate, personalized responses to new leads across different time zones.
HR FAQ Automation
Answering employee questions regarding benefits, payroll, and PTO using company policies.
Technical Support Triage
Answering routine troubleshooting questions and routing technical issues to engineers.
Healthcare Communication
Managing appointment and billing inquiries in healthcare settings.
Integrations
- Gmail
- Microsoft 365
- Kerio Connect
- Google Drive
- OneDrive
FAQ
Does Eloquens AI require a credit card for the free trial?
- No, the 30-day free trial for the Solo plan does not require a credit card to start.
Which email providers are supported?
- Eloquens AI integrates with Gmail (Google Workspace), Microsoft 365/Outlook, and Kerio Connect.
How does the AI know how to answer business-specific questions?
- It uses a Knowledge Base where users can upload documents, FAQs, and policies, or connect sources like Google Drive and OneDrive.
What happens if the AI cannot answer an email?
- If the AI cannot find an answer in the knowledge base, it is designed to escalate the conversation to a human team member based on the user's routing rules.
Source category: Productivity
Source subcategory: AI Assistant
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