Document360: Knowledge Base & Documentation Software
Document360 helps businesses centralize their documentation to support customer self-service and internal knowledge sharing. It is designed for teams that need to manage product guides or internal handbooks in one place.
At a glance
- Category
- Productivity
- Best for
- Small and medium-sized businesses, Enterprise companies, Technical writers, Customer support managers
- Pricing
- Pricing is tailored based on the features and AI capabilities required across Professional, Business, and Enterprise tiers. A 14-day free trial is available. Buyers should confirm current pricing on the vendor website.
- Key use cases
- External Knowledge Base, Internal Employee Documentation, Software and API Documentation, Support Ticket Deflection
- Integrations
- Zendesk, Freshdesk, Freshservice, Salesforce, Slack
- Official website
- document360.com
Document360 is a documentation platform that helps teams build structured knowledge bases. It is designed for writers, editors, and support teams who need to move from static files like Word and PDF into a searchable, browser-based format.
The software supports the creation of both internal and external knowledge hubs, which can be customized with a company's branding. It includes editing tools such as Markdown and WYSIWYG, and provides tools for managing the content lifecycle, including review reminders and version history.
Buyers should confirm which plan fits their needs, as capabilities like the custom workflow builder and PDF import are available in the Business and Enterprise plans. Users should also confirm if the available integrations align with their current helpdesk or team collaboration tools.
Key Features
Includes AI-powered search, a chatbot for answering customer queries, and a writing agent that can generate guides from prompts or videos.
Supports importing existing content from PDF and Word documents to assist in migrating documentation into the platform.
Helps teams define and automate the process for creating, reviewing, and publishing articles.
Guides users through step-by-step troubleshooting or onboarding flows with responsive design.
Supports management of user permissions through security groups and roles to control who can edit or view content.
Tracks user behavior, search queries, and 404 errors to help teams refine their content strategy.
Use Cases
Creating a public-facing help center where customers can find answers and resolve issues independently.
Building private hubs for employee handbooks, internal SOPs, and team-specific documentation.
Managing technical guides and API references, including the ability to test endpoints within the documentation.
Using an AI chatbot and search to direct users to existing articles before they submit a support ticket.
Best For
Integrations
Pricing
Pricing is tailored based on the features and AI capabilities required across Professional, Business, and Enterprise tiers. A 14-day free trial is available. Buyers should confirm current pricing on the vendor website.
FAQ
Document360 offers a 14-day free trial upon signup, allowing users to explore features before choosing a subscription plan.
Yes, the platform supports importing content from Word and PDF files to help with the migration of existing documentation.
Document360 is SOC 2 compliant and uses AES 256-bit encryption for data at rest and TLS 1.2 for data in transit.
Source category: Productivity
Source subcategory: Knowledge Management
