AI TOOL PROFILE
Document360: Knowledge Base & Documentation Software
- Productivity
- Knowledge Management
- Small and medium-sized businesses
- Enterprise companies
- Technical writers
- Customer support managers
Pricing
Pricing is tailored based on the features and AI capabilities required across Professional, Business, and Enterprise tiers. A 14-day free trial is available. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small and medium-sized businesses, Enterprise companies, Technical writers, Customer support managers
- Key use cases
- External Knowledge Base, Internal Employee Documentation, Software and API Documentation, Support Ticket Deflection
- Integrations
- Zendesk, Freshdesk, Freshservice, Salesforce, Slack
- Official website
- Visit Document360 official website
How AI is used
Document360 is a documentation platform that helps teams build structured knowledge bases. It is designed for writers, editors, and support teams who need to move from static files like Word and PDF into a searchable, browser-based format.
The software supports the creation of both internal and external knowledge hubs, which can be customized with a company's branding. It includes editing tools such as Markdown and WYSIWYG, and provides tools for managing the content lifecycle, including review reminders and version history.
Buyers should confirm which plan fits their needs, as capabilities like the custom workflow builder and PDF import are available in the Business and Enterprise plans. Users should also confirm if the available integrations align with their current helpdesk or team collaboration tools.
Key Features
Eddy AI Suite
Includes AI-powered search, a chatbot for answering customer queries, and a writing agent that can generate guides from prompts or videos.
Content Import
Supports importing existing content from PDF and Word documents to assist in migrating documentation into the platform.
Custom Workflow Builder
Helps teams define and automate the process for creating, reviewing, and publishing articles.
Interactive Decision Trees
Guides users through step-by-step troubleshooting or onboarding flows with responsive design.
Role-Based Access Control
Supports management of user permissions through security groups and roles to control who can edit or view content.
Pro Analytics
Tracks user behavior, search queries, and 404 errors to help teams refine their content strategy.
Use Cases
External Knowledge Base
Creating a public-facing help center where customers can find answers and resolve issues independently.
Internal Employee Documentation
Building private hubs for employee handbooks, internal SOPs, and team-specific documentation.
Software and API Documentation
Managing technical guides and API references, including the ability to test endpoints within the documentation.
Support Ticket Deflection
Using an AI chatbot and search to direct users to existing articles before they submit a support ticket.
Integrations
- Zendesk
- Freshdesk
- Freshservice
- Salesforce
- Slack
- Microsoft Teams
- Intercom
- Drift
- GitHub
- Zapier
- Make
- Crowdin
- Phrase
- Google Analytics
FAQ
How does the Document360 free trial work?
- Document360 offers a 14-day free trial upon signup, allowing users to explore features before choosing a subscription plan.
Can Document360 import existing documents?
- Yes, the platform supports importing content from Word and PDF files to help with the migration of existing documentation.
Is Document360 secure for business data?
- Document360 is SOC 2 compliant and uses AES 256-bit encryption for data at rest and TLS 1.2 for data in transit.
Source category: Productivity
Source subcategory: Knowledge Management
More tools in Productivity
Other published listings in the Productivity category.
More tools in the Knowledge Management software type
Related listings that share the same software type for comparison and shortlisting.
