AI TOOL PROFILE
DevRev: AI Teammate and Workflow Automation
- Operations
- Workflow Automation
- Customer Support Teams
- Sales Operations Teams
- Service Desk Managers
- Operations Teams
Pricing
The Mini tier is free during the open beta. Pro and Max Enterprise tiers require custom pricing. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer Support Teams, Sales Operations Teams, Service Desk Managers, Operations Teams
- Key use cases
- Service Desk Automation, Customer Support Resolution, Sales Administrative Support, Operations Project Tracking
- Integrations
- Slack, Notion, Jira Cloud, Google Drive, Google Calendar
- Official website
- Visit DevRev official website
How AI is used
DevRev is an AI-driven platform designed to act as a teammate for various business functions. It works by consolidating data from spreadsheets, emails, tickets, and customer records into a unified knowledge graph called Computer Memory, which the AI uses to provide answers and perform actions.
The tool supports teams in customer support, sales, and operations. It is designed for tasks ranging from automated ticket resolution in service desks to updating CRM records for sales teams and tracking project progress for operations managers.
Buyers should note that while the Mini tier is free during the open beta, features such as the Agent Studio and specialized apps are available in the Pro and Max plans. It is recommended to verify which connectors are needed for a specific data stack, as the Mini plan includes a limited set of one-click integrations.
Key Features
Computer Memory
A knowledge graph that unifies structured and unstructured data from emails, tickets, and spreadsheets into one source.
Agent Studio
A tool for building and deploying custom AI agents that can create tickets and update records without coding.
Support App
A center designed to help automatically resolve common support tickets and route complex cases to experts.
Build App
Supports the management of roadmaps and issue handling to help teams manage software releases.
Observe App
Designed to track user behavior, feedback, and sentiment to help teams understand the user experience.
Marketplace Connectors
Provides over 100 connectors to integrate data from external business tools.
Use Cases
Service Desk Automation
Automating the resolution of IT tickets and answering employee questions to support productivity.
Customer Support Resolution
Connecting past resolutions and knowledge bases to help teams process ticket backlogs.
Sales Administrative Support
Preparing meeting materials from CRM records and email threads and updating CRM deal stages.
Operations Project Tracking
Monitoring project progress across tools to surface risks and handle status updates.
Integrations
- Slack
- Notion
- Jira Cloud
- Google Drive
- Google Calendar
- Microsoft Teams
- Microsoft OneDrive
- Microsoft SharePoint
FAQ
What is DevRev's 'Computer'?
- Computer is an AI teammate that unifies organizational data from various apps and tools into a knowledge graph to answer questions and automate tasks.
Is there a free version of DevRev?
- Yes, the Mini tier is available for free during the open beta period.
Which teams can benefit from DevRev?
- The platform is designed for service desk, customer support, sales, and operations teams to help with ticket resolution, CRM updates, and project tracking.
Can I build my own AI agents in DevRev?
- Yes, the Agent Studio allows users to build and deploy custom AI agents without coding, available on the Pro and Max plans.
Source category: Operations
Source subcategory: Workflow Automation
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