DevRev: AI Teammate and Workflow Automation
DevRev helps business teams centralize data from multiple tools to support the automation of repetitive tasks. It is designed for companies that need to resolve support tickets or track project risks.
At a glance
- Category
- Operations
- Best for
- Customer Support Teams, Sales Operations Teams, Service Desk Managers, Operations Teams
- Pricing
- The Mini tier is free during the open beta. Pro and Max Enterprise tiers require custom pricing. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Service Desk Automation, Customer Support Resolution, Sales Administrative Support, Operations Project Tracking
- Integrations
- Slack, Notion, Jira Cloud, Google Drive, Google Calendar
- Official website
- devrev.com
DevRev is an AI-driven platform designed to act as a teammate for various business functions. It works by consolidating data from spreadsheets, emails, tickets, and customer records into a unified knowledge graph called Computer Memory, which the AI uses to provide answers and perform actions.
The tool supports teams in customer support, sales, and operations. It is designed for tasks ranging from automated ticket resolution in service desks to updating CRM records for sales teams and tracking project progress for operations managers.
Buyers should note that while the Mini tier is free during the open beta, features such as the Agent Studio and specialized apps are available in the Pro and Max plans. It is recommended to verify which connectors are needed for a specific data stack, as the Mini plan includes a limited set of one-click integrations.
Key Features
A knowledge graph that unifies structured and unstructured data from emails, tickets, and spreadsheets into one source.
A tool for building and deploying custom AI agents that can create tickets and update records without coding.
A center designed to help automatically resolve common support tickets and route complex cases to experts.
Supports the management of roadmaps and issue handling to help teams manage software releases.
Designed to track user behavior, feedback, and sentiment to help teams understand the user experience.
Provides over 100 connectors to integrate data from external business tools.
Use Cases
Automating the resolution of IT tickets and answering employee questions to support productivity.
Connecting past resolutions and knowledge bases to help teams process ticket backlogs.
Preparing meeting materials from CRM records and email threads and updating CRM deal stages.
Monitoring project progress across tools to surface risks and handle status updates.
Best For
Integrations
Pricing
The Mini tier is free during the open beta. Pro and Max Enterprise tiers require custom pricing. Buyers should confirm current pricing on the vendor website.
FAQ
Computer is an AI teammate that unifies organizational data from various apps and tools into a knowledge graph to answer questions and automate tasks.
Yes, the Mini tier is available for free during the open beta period.
The platform is designed for service desk, customer support, sales, and operations teams to help with ticket resolution, CRM updates, and project tracking.
Yes, the Agent Studio allows users to build and deploy custom AI agents without coding, available on the Pro and Max plans.
Source category: Operations
Source subcategory: Workflow Automation
