Courier: Customer Messaging Platform
Courier helps product and growth teams manage customer messaging without building their own notification infrastructure. It is designed for businesses needing to coordinate alerts and lifecycle journeys across multiple communication channels.
At a glance
- Category
- Customer Support
- Best for
- Developers, Product teams, Growth teams
- Pricing
- Courier offers a free tier to start sending notifications. Pricing for other tiers was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Multichannel Alerting, Lifecycle Journey Mapping, In-App Message Management, Preference Management
- Integrations
- SendGrid, Twilio, APNs, Firebase, Slack
- Official website
- www.courier.com
Courier is a customer messaging platform for developers, product teams, and growth teams. It supports the delivery of messages via email, SMS, push notifications, and chat tools like Slack and MS Teams, as well as an embedded in-app notification center.
The platform provides APIs and SDKs to handle delivery logic, while a visual editor allows non-technical team members to design templates and iterate on messaging. It also includes tools for managing user preferences, allowing customers to control how and where they receive alerts.
Buyers should note that the platform requires technical integration via APIs or SDKs to connect to internal product data. It is designed for teams that want to unify their messaging infrastructure across different channels.
Key Features
Sends messages across email, SMS, push, Slack, MS Teams, and in-app channels based on defined rules and user preferences.
A design studio that allows users to create and test message templates without writing code.
An embeddable inbox with SDKs for web, iOS, and Android to manage notifications within a product.
Supports building multi-step customer journeys with triggers, branching logic, and timing controls.
Integrates models like GPT-5.4 and Claude Opus to help generate content and score users within messaging workflows.
Includes SOC 2 and HIPAA support, along with encryption and role-based access control.
Use Cases
Routing product alerts across SMS, email, and push notifications based on user priority.
Designing automated messaging flows to guide users through product onboarding.
Providing users with a centralized notification center inside a web or mobile app.
Allowing customers to choose which channels they prefer for specific types of notifications.
Best For
Integrations
Pricing
Courier offers a free tier to start sending notifications. Pricing for other tiers was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Courier supports email, SMS, push notifications, Slack, MS Teams, and a customizable in-app notification center.
While it features a visual template editor for non-technical users, the initial setup requires developers to integrate the platform using APIs and SDKs.
Yes, Courier provides a free tier for users to start sending notifications.
Source category: Customer Support
Source subcategory: Workflow Automation
