ControlUp Review: Endpoint Management & DEX Software
ControlUp helps IT and digital workplace leaders monitor and optimize device performance. It is designed for teams needing to support root cause analysis and incident resolution across hybrid environments.
At a glance
- Category
- Operations
- Best for
- Mid-Market Companies, Enterprise Companies, VDI & DaaS Administrators, Service Desk Managers, Digital Workplace Leaders
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. A free trial is available.
- Key use cases
- Windows 11 Migration, Endpoint Risk Mitigation, Reducing MTTR, Hybrid Workplace Management
- Integrations
- ServiceNow, Microsoft, Citrix, Omnissa, Amazon
- Official website
- www.controlup.com
ControlUp is a Digital Employee Experience (DEX) and Autonomous Endpoint Management (AEM) platform designed to help IT teams monitor, troubleshoot, and remediate issues across physical desktops, virtual desktops, and cloud PCs.
The software is designed for IT leaders, VDI admins, and service desk managers who oversee hybrid work environments. It provides visibility into device health and application performance, which may help teams identify disruptions.
Capabilities include telemetry, AI-driven root cause analysis, and automated remediation workflows. Buyers should confirm which specific product tier they need, as the platform includes specialized offerings for VDI, Desktops, Compliance, and Apps.
It supports various technologies, including Microsoft, Citrix, and Amazon WorkSpaces, to work with existing infrastructure.
Key Features
Provides visibility into device health and endpoint performance to help detect potential disruptions.
Supports management and monitoring for virtual desktop environments including Citrix, Omnissa, and Microsoft AVD.
Includes tools for OS and application patch management and the detection of security misconfigurations.
An in-console assistant that provides root cause analysis and in-flow explanations for IT operations.
A low-code workflow builder designed to automate remediation tasks and IT operations.
Tracks performance for communication tools such as Microsoft Teams and Zoom.
Use Cases
Supports the transition to Windows 11 by monitoring endpoint readiness and performance.
Identifying vulnerabilities and out-of-compliance security configurations across the digital workspace.
Using telemetry and AI root cause analysis to help IT teams identify and resolve issues.
Monitoring a mix of physical devices and cloud PCs, such as Windows 365 and Amazon WorkSpaces.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. A free trial is available.
FAQ
ControlUp is used by IT teams to monitor, troubleshoot, and automate the management of endpoints, virtual desktops, and applications to support the digital employee experience.
It is primarily designed for IT & Digital Workplace Leaders, VDI & DaaS Administrators, and Service Desk Managers in mid-market and enterprise companies.
Yes, the evidence indicates that a free trial is available.
It supports various technologies, including Microsoft AVD, Citrix, Omnissa, Parallels, and Amazon WorkSpaces.
Source category: Operations
Source subcategory: Endpoint Management
