Cognition360 Business Intelligence for MSPs
Cognition360 helps Managed Service Providers analyze ticket and project data to identify profitability trends. It is designed for owners and CTOs who need to benchmark their performance against industry data.
At a glance
- Category
- Data & Analytics
- Best for
- Managed Service Providers, MSP Owners, MSP CTOs, vCIOs, Service Delivery Managers
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Profitability Analysis, Performance Benchmarking, Service Delivery Optimization, KPI Tracking
- Integrations
- ConnectWise PSA, Microsoft PowerBI
- Official website
- cognition360.com
Cognition360 is a business intelligence tool designed for Managed Service Providers (MSPs). It uses ConnectWise PSA data to generate financial and operational reports, which helps leadership teams identify resource allocation and profitability.
The software supports various MSP roles, including owners, CTOs, and service delivery managers. It provides pre-built reports and the ability to drill down into specific data points to investigate operational issues.
Buyers should confirm that they have historical ConnectWise ticket data and a Microsoft PowerBI license, as these are required for the tool to function. It is intended for those using the ConnectWise ecosystem for service management.
Key Features
Provides a library of MSP-requested reports for operational and financial analysis.
Supports moving from high-level views into specific data details to investigate financial or operational drivers.
Compares business data against standards derived from a dataset of partners, projects, and tickets.
Analyzes customer agreements, services, and projects to track costs and profitability.
Uses machine learning to process ConnectWise PSA data for business intelligence.
Use Cases
Mapping out customer agreements to identify where costs are accumulating and which services are most profitable.
Comparing internal KPIs against standards based on historical data from other MSPs.
Using drill-down reports to identify trends and investigate the root causes of operational issues.
Monitoring business functions and growth trajectories through business intelligence views.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It is designed for Managed Service Providers (MSPs), specifically roles such as Owners, CTOs, vCIOs, and Service Delivery Managers.
Users need historical ConnectWise ticket data and a Microsoft PowerBI license to use the platform.
The tool transforms ConnectWise PSA ticket data into reports covering agreements, customers, services, and projects.
Source category: Data & Analytics
Source subcategory: Business Intelligence
