Cloutly Review Management Software
Cloutly helps service-based businesses automate the collection of customer reviews and manage lead conversations. It supports multi-location companies and franchises that need to track staff performance across different sites.
At a glance
- Category
- Marketing
- Best for
- Small businesses, Mid-market companies, Franchise networks, Multi-location service providers
- Pricing
- Pricing is based per location with tiers including Starter, Essentials, Growth, and Custom. A 14-day free trial is available with no credit card required, and yearly plans include one month free.
- Key use cases
- Automated Review Collection, Reputation Monitoring, Website Lead Conversion, Staff Performance Tracking, Showcasing Customer Trust
- Integrations
- Hubspot, Zapier, Shopify, Square
- Official website
- cloutly.com
Cloutly is a reputation management tool designed to help businesses gather and showcase customer feedback across various review sites. It supports automating the request process through SMS and email campaigns, which may reduce the manual effort of asking for reviews.
The software is designed for service-oriented businesses, such as those in home services, automotive, beauty, and professional services. It supports both single-location owners and larger franchise networks that require a centralized view of their online reputation.
Beyond review collection, the platform includes tools for lead capture and customer communication. Users can manage conversations from multiple channels in a single inbox and use AI agents to qualify web traffic.
Buyers should confirm the specific review site connections available on their chosen plan, as some sites are limited to higher-tier versions.
Key Features
Automated multi-step SMS and email requests to prompt customers for feedback.
Conversational AI agents and chatbots designed to answer questions and qualify leads from web traffic.
A centralized dashboard to monitor and respond to reviews from over 40 review sites.
A unified inbox to manage conversations across multiple communication channels.
Widgets that allow businesses to display customer reviews on their own website.
A system to recognize and motivate staff members based on review performance.
Tools to track rankings and compare review insights against local competitors.
Dynamic QR codes that customers can scan to leave reviews in person.
Use Cases
Using multi-step SMS and email campaigns to encourage customers to leave feedback after a service.
Tracking mentions and responding to customer feedback across 40+ review platforms from one dashboard.
Deploying AI chatbots to engage website visitors and qualify leads.
Using leaderboards to monitor which team members are generating positive customer feedback.
Embedding review widgets on a business website to provide social proof to potential clients.
Best For
Integrations
Pricing
Pricing is based per location with tiers including Starter, Essentials, Growth, and Custom. A 14-day free trial is available with no credit card required, and yearly plans include one month free.
FAQ
Cloutly monitors over 40 review sites. The Starter plan supports Google and Facebook, while the Growth plan is required to connect to other platforms.
It uses automated multi-step campaigns via SMS and email, as well as physical QR codes, to prompt customers for feedback.
Yes, Cloutly offers a 14-day free trial that does not require a credit card to sign up.
Pricing is per location and is divided into Starter, Essentials, Growth, and Custom tiers, with both monthly and yearly billing options.
Source category: Marketing
Source subcategory: Review Management
