AI TOOL PROFILE
Clariv: AI Customer Sentiment & Reputation Management
- Marketing
- Review Management
- Small businesses
- Multi-location operators
- Healthcare providers
- Financial services
Pricing
Pricing starts at $49 per location per month for the Starter plan, and $79 per location per month for the Growth plan. All plans include a 7-day free trial.
At a glance
- Best for
- Small businesses, Multi-location operators, Healthcare providers, Financial services
- Key use cases
- Multi-location Reputation Tracking, Customer Feedback Analysis, Social Media Workflow Management, Proactive Issue Detection
- Official website
- Visit Clariv official website
How AI is used
Clariv is a reputation management tool that aggregates customer reviews and social media interactions. It uses AI to analyze the emotion and topic of feedback, which may help teams identify patterns in customer satisfaction without reading every individual comment manually.
The platform supports businesses across various sectors, including healthcare, financial services, and retail. It combines review monitoring with social media scheduling and a unified inbox for messaging.
Buyers should confirm that platform capabilities vary by plan. While the base tier focuses on review intelligence, social media automation and scheduling are available in higher-priced plans.
Users can track feedback from over 80 review platforms and schedule posts across 15+ social media channels to support a consistent digital presence.
Key Features
Unified Review Dashboard
Aggregates customer feedback from over 80 platforms, including Google, Yelp, Facebook, and TripAdvisor.
AI Sentiment Analysis
Detects emotions and tags reviews by topic, such as pricing or staff behavior.
Smart Negative Alerts
Notifies teams when negative sentiment spikes or rating fluctuations occur.
AI Response Suggestions
Provides draft responses to reviews and comments to help teams engage with customers.
Social Media Scheduling
Supports planning and publishing content across 15+ social media platforms from one calendar.
Unified Inbox
Centralizes messages, comments, and reviews into a single workspace.
Use Cases
Multi-location Reputation Tracking
Monitoring performance and sentiment trends across different stores, products, or regions.
Customer Feedback Analysis
Categorizing reviews by theme, such as service quality or wait times, to identify operational patterns.
Social Media Workflow Management
Planning and scheduling posts across multiple social channels using a visual content calendar.
Proactive Issue Detection
Using alerts to identify and address negative customer experiences.
FAQ
What does Clariv do?
- Clariv aggregates customer reviews from over 80 platforms and uses AI to analyze sentiment and emotions, helping businesses manage their online reputation and social media from one dashboard.
How much does Clariv cost?
- Pricing starts at $49 per location per month for the Starter plan and $79 per location per month for the Growth plan.
Does Clariv support social media posting?
- Yes, the Growth plan and higher include tools to schedule and publish content to 15+ social media platforms.
Source category: Marketing
Source subcategory: Review Management
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