Clariv: AI Customer Sentiment & Reputation Management
Clariv helps businesses monitor customer feedback and manage social presence in one place. It is designed for multi-location operators who need to track sentiment trends across different regions.
At a glance
- Category
- Marketing
- Best for
- Small businesses, Multi-location operators, Healthcare providers, Financial services
- Pricing
- Pricing starts at $49 per location per month for the Starter plan, and $79 per location per month for the Growth plan. All plans include a 7-day free trial.
- Key use cases
- Multi-location Reputation Tracking, Customer Feedback Analysis, Social Media Workflow Management, Proactive Issue Detection
- Official website
- clariv.ai
Clariv is a reputation management tool that aggregates customer reviews and social media interactions. It uses AI to analyze the emotion and topic of feedback, which may help teams identify patterns in customer satisfaction without reading every individual comment manually.
The platform supports businesses across various sectors, including healthcare, financial services, and retail. It combines review monitoring with social media scheduling and a unified inbox for messaging.
Buyers should confirm that platform capabilities vary by plan. While the base tier focuses on review intelligence, social media automation and scheduling are available in higher-priced plans.
Users can track feedback from over 80 review platforms and schedule posts across 15+ social media channels to support a consistent digital presence.
Key Features
Aggregates customer feedback from over 80 platforms, including Google, Yelp, Facebook, and TripAdvisor.
Detects emotions and tags reviews by topic, such as pricing or staff behavior.
Notifies teams when negative sentiment spikes or rating fluctuations occur.
Provides draft responses to reviews and comments to help teams engage with customers.
Supports planning and publishing content across 15+ social media platforms from one calendar.
Centralizes messages, comments, and reviews into a single workspace.
Use Cases
Monitoring performance and sentiment trends across different stores, products, or regions.
Categorizing reviews by theme, such as service quality or wait times, to identify operational patterns.
Planning and scheduling posts across multiple social channels using a visual content calendar.
Using alerts to identify and address negative customer experiences.
Best For
Pricing
Pricing starts at $49 per location per month for the Starter plan, and $79 per location per month for the Growth plan. All plans include a 7-day free trial.
FAQ
Clariv aggregates customer reviews from over 80 platforms and uses AI to analyze sentiment and emotions, helping businesses manage their online reputation and social media from one dashboard.
Pricing starts at $49 per location per month for the Starter plan and $79 per location per month for the Growth plan.
Yes, the Growth plan and higher include tools to schedule and publish content to 15+ social media platforms.
Source category: Marketing
Source subcategory: Review Management
