CiviCRM: Open Source CRM for Nonprofits
CiviCRM helps nonprofit and civic sector organizations manage constituent data in one place. It is designed for organizations that prioritize control over their data and system infrastructure.
At a glance
- Category
- Sales
- Best for
- Nonprofit organizations, Membership associations, Civic sector organizations, Users with technical skills who want system control
- Pricing
- CiviCRM is open source and free to download. Paid options include CiviCRM Spark (a monthly subscription), CiviCRM in the Cloud hosting, and CiviAcademy video tutorials.
- Key use cases
- Donor and Fundraiser Management, Membership Directory Support, Event Coordination, Constituent Service Tracking
- Integrations
- WordPress, Drupal, Joomla!, PayPal, Stripe
- Official website
- civicrm.com
CiviCRM is an open source constituent relationship management (CRM) system built for the nonprofit sector. It provides a centralized hub for tracking interactions with donors, volunteers, and members, and is designed to be customizable to fit specific organizational workflows.
This tool supports functions such as donor lifecycle management, event registration, and membership tracking.
Buyers should consider their technical capacity before choosing a deployment path. Implementation options include a DIY installation for those with technical skills, a hosted cloud solution, or a partner-led implementation for more complex needs.
Organizations with high privacy standards or those needing to meet GDPR requirements may find the self-hosted nature of CiviCRM helpful, as it allows the organization to maintain control over where their data is stored.
Key Features
Supports tracking and managing the process of engaging donors and processing contributions.
Supports the creation of event registrations, pricing sets, and automated communications.
Helps manage member records, membership rules, and automated renewal reminders.
Supports sending targeted email and SMS campaigns to segmented groups of contacts.
Helps organizations track complex interactions and sequences of service delivery via CiviCase.
Includes custom fields, rule-based deduping, and import/export tools for data management.
Use Cases
Tracking donor histories and using contribution pages to process payments.
Managing member profiles and sending communications based on membership status.
Organizing participant information and managing registration workflows for events.
Using case management to monitor interactions and follow-up activities for clients or constituents.
Best For
Integrations
Pricing
CiviCRM is open source and free to download. Paid options include CiviCRM Spark (a monthly subscription), CiviCRM in the Cloud hosting, and CiviAcademy video tutorials.
FAQ
The software is open source and free to download under the AGPL v3 license. However, users may pay for hosting, technical support from partners, or subscriptions such as CiviCRM Spark.
CiviCRM Spark is designed for new users who lack technical knowledge or want to avoid managing their own server infrastructure through a monthly subscription.
The DIY installation path requires technical skill for server and software management. Users without these skills may prefer the hosted Cloud or Spark options.
Source category: Sales
Source subcategory: CRM
