AI TOOL PROFILE
Chatsi: AI Chatbot for Ecommerce Sales
- Sales
- AI Chatbot
- Shopify store owners
- WooCommerce merchants
- Ecommerce brands with large product catalogs
- Stores selling technical or high-consideration goods
Pricing
Chatsi offers a LITE tier for catalogs up to 100 products. PRO and ENTERPRISE tiers are available; buyers should contact the vendor for pricing. A 30-day trial is available.
At a glance
- Best for
- Shopify store owners, WooCommerce merchants, Ecommerce brands with large product catalogs, Stores selling technical or high-consideration goods
- Key use cases
- Pre-Sales Support, Automated Product Discovery, Support Query Deflection, High-Consideration Item Guidance
- Integrations
- Shopify, WooCommerce, Salesforce Commerce Cloud, Magento, BigCommerce
- Official website
- Visit Chatsi official website
How AI is used
Chatsi is an AI sales agent designed for ecommerce platforms. It connects to store backends to provide product recommendations in real time and answer customer questions using natural language, which may help guide shoppers toward a purchase decision.
The tool supports ecommerce businesses, particularly those with products in niches like electronics, fashion, or specialty goods. It is trained on the store's product catalog, brand voice, and documentation to ground answers in business data.
Beyond sales, it can help manage common support queries and route complex issues to helpdesks. Buyers should confirm product limits across pricing tiers, as the entry-level plan has a cap on the number of active products it can query.
Key Features
Conversational Product Recommendations
Uses AI to find, compare, and suggest products based on shopper inquiries in natural language.
Brand Voice Training
Allows merchants to configure the chatbot's tone, style, and personality via an admin interface.
Catalog Sync
Connects to ecommerce backends to ensure answers reflect current inventory, pricing, and policies.
Multilingual Support
Supports training the AI in English and providing responses to shoppers in multiple languages.
Merchant Performance Dashboard
Provides analytics on conversation volume, conversion rates, and customer behavior.
AI Knowledge Hub
Ingests PDFs, manuals, and social content to provide answers grounded in company data.
Use Cases
Pre-Sales Support
Answering questions about product sizing, technical specifications, and shipping.
Automated Product Discovery
Helping shoppers find items among a product catalog through conversational search.
Support Query Deflection
Handling common support questions to reduce the volume of tickets reaching human agents.
High-Consideration Item Guidance
Providing detailed comparisons and compatibility information for complex products.
Integrations
- Shopify
- WooCommerce
- Salesforce Commerce Cloud
- Magento
- BigCommerce
- Miva
- WordPress
- Gorgias
FAQ
Which ecommerce platforms does Chatsi work with?
- Chatsi integrates with Shopify, WooCommerce, Salesforce Commerce Cloud, Magento, BigCommerce, Miva, and WordPress.
Can Chatsi handle shoppers who speak different languages?
- Yes, the AI can be trained in English and respond to shoppers in any language.
How does the chatbot avoid giving incorrect information?
- It uses Retrieval Augmented Generation (RAG) to ground answers in store product data and policies, and uses validation hooks to check inventory status.
What is the difference between the LITE and PRO plans?
- The LITE plan supports up to 100 active products and 30 days of chat history. The PRO plan supports up to 500 products, includes brand voice training, and provides 60 days of history.
Source category: Sales
Source subcategory: AI Chatbot
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