ChatGen: Hybrid Chatbot Platform
ChatGen helps sales and support teams manage customer interactions through automated chat. It is designed for businesses in e-commerce, real estate, and healthcare that need to qualify leads before handing them to a live agent.
At a glance
- Category
- Sales
- Best for
- Sales teams, Marketing managers, Small to medium business owners, Customer support teams
- Pricing
- Pricing is available in Starter, Business, Business Pro, and Business Elite tiers with monthly and yearly options. A free trial is available with no credit card required.
- Key use cases
- Lead Capture for PPC Campaigns, Automated Meeting Scheduling, Insurance Claim Support, Customer Support Routing
- Integrations
- Google Calendar, Outlook Calendar, Calendly, Facebook Messenger, WhatsApp
- Official website
- chatgen.ai
ChatGen is a conversational sales and marketing platform designed to handle customer interactions across several channels, including WhatsApp, Messenger, Twitter, and Slack. It uses a hybrid approach, combining automated chatbot flows with the ability for live agents to intervene.
The tool is intended for small and medium-sized businesses that seek to automate initial customer queries and lead qualification. It includes features such as intelligent routing, which may direct users to specific agents based on location or query type, and conversational landing pages for marketing campaigns.
Buyers should confirm the specific feature differences between the Starter, Business, Business Pro, and Business Elite plans to determine which tier aligns with their conversation volume and integration needs.
Key Features
Automates the process of asking qualifying questions to visitors to help identify potential prospects.
Supports directing users to an agent based on their specific query, location, or user status.
Allows businesses to create interactive pages that use chat interfaces instead of traditional forms.
Provides a real time view of website visitors and allows agents to initiate chats based on the page being viewed.
Supports the deployment of bots across WhatsApp, Facebook Messenger, Twitter, and Slack.
Uses Natural Language Processing to help bots understand and respond to user intents.
Use Cases
Using conversational landing pages to engage users from paid ads.
Connecting the bot to agent calendars to allow prospects to book demos and appointments.
Using AI to help verify insurance claims and guide users toward coverage plans.
Directing logged-in users to support teams and new prospects to sales representatives.
Best For
Integrations
Pricing
Pricing is available in Starter, Business, Business Pro, and Business Elite tiers with monthly and yearly options. A free trial is available with no credit card required.
FAQ
ChatGen supports deployment across WhatsApp, Facebook Messenger, Twitter, Slack, and directly on your website.
Yes, it supports integration with Google, Outlook, and Calendly to allow bots to book meetings based on agent availability.
Yes, ChatGen offers a free trial that can be started without providing a credit card.
The bot can route users to specific agents based on factors such as the user's query, their location, or whether they are an existing customer.
Source category: Sales
Source subcategory: AI Chatbot
