AI TOOL PROFILE
ChatGen: Hybrid Chatbot Platform
- Sales
- AI Chatbot
- Sales teams
- Marketing managers
- Small to medium business owners
- Customer support teams
Pricing
Pricing is available in Starter, Business, Business Pro, and Business Elite tiers with monthly and yearly options. A free trial is available with no credit card required.
At a glance
- Best for
- Sales teams, Marketing managers, Small to medium business owners, Customer support teams
- Key use cases
- Lead Capture for PPC Campaigns, Automated Meeting Scheduling, Insurance Claim Support, Customer Support Routing
- Integrations
- Google Calendar, Outlook Calendar, Calendly, Facebook Messenger, WhatsApp
- Official website
- Visit ChatGen official website
How AI is used
ChatGen is a conversational sales and marketing platform designed to handle customer interactions across several channels, including WhatsApp, Messenger, Twitter, and Slack. It uses a hybrid approach, combining automated chatbot flows with the ability for live agents to intervene.
The tool is intended for small and medium-sized businesses that seek to automate initial customer queries and lead qualification. It includes features such as intelligent routing, which may direct users to specific agents based on location or query type, and conversational landing pages for marketing campaigns.
Buyers should confirm the specific feature differences between the Starter, Business, Business Pro, and Business Elite plans to determine which tier aligns with their conversation volume and integration needs.
Key Features
Lead Qualification
Automates the process of asking qualifying questions to visitors to help identify potential prospects.
Intelligent Routing
Supports directing users to an agent based on their specific query, location, or user status.
Conversational Landing Pages
Allows businesses to create interactive pages that use chat interfaces instead of traditional forms.
Live Visitor Tracking
Provides a real time view of website visitors and allows agents to initiate chats based on the page being viewed.
Omnichannel Deployment
Supports the deployment of bots across WhatsApp, Facebook Messenger, Twitter, and Slack.
NLP Capabilities
Uses Natural Language Processing to help bots understand and respond to user intents.
Use Cases
Lead Capture for PPC Campaigns
Using conversational landing pages to engage users from paid ads.
Automated Meeting Scheduling
Connecting the bot to agent calendars to allow prospects to book demos and appointments.
Insurance Claim Support
Using AI to help verify insurance claims and guide users toward coverage plans.
Customer Support Routing
Directing logged-in users to support teams and new prospects to sales representatives.
Integrations
- Google Calendar
- Outlook Calendar
- Calendly
- Facebook Messenger
- Slack
- CRM lead APIs
FAQ
What channels does ChatGen support?
- ChatGen supports deployment across WhatsApp, Facebook Messenger, Twitter, Slack, and directly on your website.
Can ChatGen schedule meetings automatically?
- Yes, it supports integration with Google, Outlook, and Calendly to allow bots to book meetings based on agent availability.
Is there a free trial for ChatGen?
- Yes, ChatGen offers a free trial that can be started without providing a credit card.
How does the intelligent routing work?
- The bot can route users to specific agents based on factors such as the user's query, their location, or whether they are an existing customer.
Source category: Sales
Source subcategory: AI Chatbot
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