CallCabinet: Compliant Call Recording and Analytics
CallCabinet helps sales and support teams record communications and maintain regulatory compliance. It is designed for businesses that need to redact sensitive data or analyze customer sentiment.
At a glance
- Category
- Sales
- Best for
- Sales Teams, Customer Support Teams, Compliance and Risk Departments, Financial Services, Healthcare Providers
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Compliance Auditing, Sentiment Analysis, Sensitive Data Protection, Quality Assurance
- Integrations
- Microsoft Teams, Zoom, Cisco Webex, RingCentral, Avaya
- Official website
- callcabinet.com
CallCabinet is a communication recording platform designed to capture audio, video, chat, email, and social media interactions. It is primarily built for organizations in regulated sectors that must adhere to data standards and want to extract insights from their conversations.
The software supports multiple deployment models, including cloud, hybrid, and on-premise, and integrates with various UC and calling platforms. It uses machine learning and natural language processing to help teams identify trends and sentiment within their recorded data.
Buyers should confirm which specific regulatory requirements they need to meet and whether the available deployment options align with their IT infrastructure. Additionally, the product has been acquired by Smarsh, and the web domain is planned to transition.
Key Features
Captures audio, video, chat, email, and social media communications.
Designed to mask PCI DSS, PHI, and PII from audio and transcriptions to restrict unauthorized access.
Uses machine learning and natural language processing to identify sentiment and business trends.
Provides speech-to-text transcription for conversations in multiple languages.
Supports cloud, hybrid, or on-premise installations.
Supports the migration of recording data from legacy or proprietary systems into the cloud.
Use Cases
Recording and storing communications to meet standards such as Dodd-Frank, MiFID II, and HIPAA.
Using AI to identify customer trends and sentiment across recorded interactions.
Automatically redacting sensitive personal or financial information from call records.
Using automated alerts and triggers to help evaluate workforce performance.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
CallCabinet can record audio, video, chat, email, and social media communications.
Yes, it is designed to support standards including GDPR, HIPAA, PCI DSS, Dodd-Frank, MiFID II, and POPIA.
Yes, the platform offers cloud, hybrid, and on-premise deployment options.
It includes AI-powered conversation analytics using machine learning and natural language processing to identify sentiment and trends.
Source category: Sales
Source subcategory: Analytics & Reporting
