AI TOOL PROFILE
Bespoken: IVR and Chatbot Testing Software
- Software Development
- Test Automation
- Enterprise companies with contact centers
- Software companies developing conversational AI
- Conversational experience providers
Pricing
Plans start at $2,000/month for Self-Serve Professional (5,000 interactions) and $3,000/month for Guided Professional (10,000 interactions). Custom Enterprise plans offer unlimited interactions.
At a glance
- Best for
- Enterprise companies with contact centers, Software companies developing conversational AI, Conversational experience providers
- Key use cases
- IVR System Validation, Chatbot Quality Assurance, Contact Center Scalability, Uptime Monitoring
- Integrations
- AWS CloudWatch, DataDog, Jira, Splunk
- Official website
- Visit Bespoken official website
How AI is used
Bespoken is an automated testing and monitoring platform for conversational AI, including IVR systems and chatbots. It provides tools to identify defects and verify that customer journeys work as intended across channels such as phone, SMS, and webchat.
The software is designed for enterprise-level companies and software providers who manage contact center applications. It supports multiple testing methods, from exploratory testing to high-volume load testing that simulates both users and agents.
Buyers can use the platform to set up continuous monitoring with real-time alerts for outages to help maintain system availability. The tool also includes capabilities for testing LLM-based systems to check for accuracy and hallucinations.
Before choosing Bespoken, buyers should confirm their monthly interaction volume, as professional plans have interaction limits. Deployment options such as on-prem or VPC are available on the Enterprise tier.
Key Features
Functional Testing
Supports the creation of test cases to ensure system flows work according to specifications.
24/7 Monitoring
Continuous tracking of live conversational AI solutions with real-time alerts via email and SMS.
Load Testing
Simulates high volumes of simultaneous calls and interactions to help identify system bottlenecks.
Exploratory Testing
Uses AI to explore existing systems, document flows, and generate potential test cases.
Model/LLM Testing
Designed to test ASR, NLU, and LLM-based systems for accuracy and bias.
Simulated Agents
Simulates agents who answer calls and respond to messages to test end-to-end communication pipelines.
Use Cases
IVR System Validation
Conducting exploratory and functional testing to ensure phone menus and automated responses operate correctly.
Chatbot Quality Assurance
Testing chatbot flows across different channels to verify that users reach the correct resolutions.
Contact Center Scalability
Running load tests to evaluate how many simultaneous interactions the system can handle during peak times.
Uptime Monitoring
Setting up scheduled checks to receive notifications if a conversational AI service goes offline.
Integrations
- AWS CloudWatch
- DataDog
- Jira
- Splunk
FAQ
What does Bespoken test?
- Bespoken tests IVR systems, chatbots, and conversational AI, covering functional flows, system scalability through load testing, and uptime via 24/7 monitoring.
Is there a free trial available?
- Yes, Bespoken offers a limited 14-day free trial.
Which pricing plan is available?
- The Self-Serve Professional plan is $2,000/mo (5,000 interactions); Guided Professional is $3,000/mo (10,000 interactions); and Enterprise plans are custom for unlimited use and deployment.
Source category: Software Development
Source subcategory: Test Automation
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