Bespoken: IVR and Chatbot Testing Software
Bespoken supports companies with contact centers and conversational AI providers in automating their QA processes. It is designed for teams that need to monitor system uptime and conduct load testing for high-volume communication channels.
At a glance
- Category
- Software Development
- Best for
- Enterprise companies with contact centers, Software companies developing conversational AI, Conversational experience providers
- Pricing
- Plans start at $2,000/month for Self-Serve Professional (5,000 interactions) and $3,000/month for Guided Professional (10,000 interactions). Custom Enterprise plans offer unlimited interactions.
- Key use cases
- IVR System Validation, Chatbot Quality Assurance, Contact Center Scalability, Uptime Monitoring
- Integrations
- AWS CloudWatch, DataDog, Jira, Splunk
- Official website
- bespoken.ai
Bespoken is an automated testing and monitoring platform for conversational AI, including IVR systems and chatbots. It provides tools to identify defects and verify that customer journeys work as intended across channels such as phone, SMS, and webchat.
The software is designed for enterprise-level companies and software providers who manage contact center applications. It supports multiple testing methods, from exploratory testing to high-volume load testing that simulates both users and agents.
Buyers can use the platform to set up continuous monitoring with real-time alerts for outages to help maintain system availability. The tool also includes capabilities for testing LLM-based systems to check for accuracy and hallucinations.
Before choosing Bespoken, buyers should confirm their monthly interaction volume, as professional plans have interaction limits. Deployment options such as on-prem or VPC are available on the Enterprise tier.
Key Features
Supports the creation of test cases to ensure system flows work according to specifications.
Continuous tracking of live conversational AI solutions with real-time alerts via email and SMS.
Simulates high volumes of simultaneous calls and interactions to help identify system bottlenecks.
Uses AI to explore existing systems, document flows, and generate potential test cases.
Designed to test ASR, NLU, and LLM-based systems for accuracy and bias.
Simulates agents who answer calls and respond to messages to test end-to-end communication pipelines.
Use Cases
Conducting exploratory and functional testing to ensure phone menus and automated responses operate correctly.
Testing chatbot flows across different channels to verify that users reach the correct resolutions.
Running load tests to evaluate how many simultaneous interactions the system can handle during peak times.
Setting up scheduled checks to receive notifications if a conversational AI service goes offline.
Best For
Integrations
Pricing
Plans start at $2,000/month for Self-Serve Professional (5,000 interactions) and $3,000/month for Guided Professional (10,000 interactions). Custom Enterprise plans offer unlimited interactions.
FAQ
Bespoken tests IVR systems, chatbots, and conversational AI, covering functional flows, system scalability through load testing, and uptime via 24/7 monitoring.
Yes, Bespoken offers a limited 14-day free trial.
The Self-Serve Professional plan is $2,000/mo (5,000 interactions); Guided Professional is $3,000/mo (10,000 interactions); and Enterprise plans are custom for unlimited use and deployment.
Source category: Software Development
Source subcategory: Test Automation
