{"best_for":["Enterprise companies with contact centers","Software companies developing conversational AI","Conversational experience providers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/bespoken","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/bespoken.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-006.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Bespoken (https://aitoolsforbusiness.ai/bespoken)"},"features":["Functional Testing: Supports the creation of test cases to ensure system flows work according to specifications.","24/7 Monitoring: Continuous tracking of live conversational AI solutions with real-time alerts via email and SMS.","Load Testing: Simulates high volumes of simultaneous calls and interactions to help identify system bottlenecks.","Exploratory Testing: Uses AI to explore existing systems, document flows, and generate potential test cases.","Model/LLM Testing: Designed to test ASR, NLU, and LLM-based systems for accuracy and bias.","Simulated Agents: Simulates agents who answer calls and respond to messages to test end-to-end communication pipelines."],"freshness_status":"fresh","name":"Bespoken","pricing_note":"Plans start at $2,000/month for Self-Serve Professional (5,000 interactions) and $3,000/month for Guided Professional (10,000 interactions). Custom Enterprise plans offer unlimited interactions.","pricing_url":"https://bespoken.ai/pricing","primary_category":"Software Development","profile_last_verified":"2026-06-05T04:01:01.100Z","secondary_categories":[],"short_description":"Bespoken is an automated testing platform designed to help enterprises verify the functionality, scalability, and accuracy of IVR systems and chatbots.","slug":"bespoken","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/bespoken","use_cases":["IVR System Validation: Conducting exploratory and functional testing to ensure phone menus and automated responses operate correctly.","Chatbot Quality Assurance: Testing chatbot flows across different channels to verify that users reach the correct resolutions.","Contact Center Scalability: Running load tests to evaluate how many simultaneous interactions the system can handle during peak times.","Uptime Monitoring: Setting up scheduled checks to receive notifications if a conversational AI service goes offline."],"website_url":"https://bespoken.ai/"}