AI TOOL PROFILE
Be My Eyes: Visual Assistance Software
- Other
- Computer Vision
- Customer service departments
- HR and operations managers focusing on inclusivity
- Enterprises with blind or low-vision customer bases
- SMEs seeking to improve accessibility
Pricing
The service is free for end users. Pricing for business solutions, including the Customer Accessibility Suite, was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Customer service departments, HR and operations managers focusing on inclusivity, Enterprises with blind or low-vision customer bases, SMEs seeking to improve accessibility
- Key use cases
- Accessible Customer Support, Inclusive Workplace Support, Automated Visual Descriptions, Corporate Volunteering
- Official website
- Visit Be My Eyes official website
How AI is used
Be My Eyes is a platform designed to assist people who are blind or have low vision by connecting them with sighted volunteers, AI, and company representatives via live video and image descriptions. While the service is free for end users, it offers tools for organizations to support their accessibility standards.
For business buyers, the software supports customer service teams and internal workplaces. It allows companies to provide visual assistance to customers troubleshooting products or navigating services, which may help reduce resolution times for specific accessibility-related cases.
Companies can be listed in the platform's Service Directory to be discoverable by users seeking professional support. Buyers should confirm which specific business suite—such as the Customer Accessibility Suite or Workplace tools—aligns with their organizational goals.
Because the business side of the platform is tailored to accessibility needs, it is primarily for those looking to expand their inclusive service capabilities.
Key Features
Live Video Assistance
Connects users with volunteers or company representatives via video calls for visual descriptions.
Be My AI
An AI-powered tool that provides image and scene descriptions without requiring a human volunteer.
Service Directory
A centralized listing where users can find and contact the accessible help desks of participating global brands.
Customer Accessibility Suite
Tools designed for service desks and support staff to deliver visual assistance to blind and low-vision customers.
Be My Eyes Workplace
Tools intended to support a more accessible professional environment for employees with visual impairments.
Multi-Platform Access
Available on iOS, Android, Windows, and supports Ray-Ban Meta Smart Glasses.
Use Cases
Accessible Customer Support
Connecting customer service agents with blind or low-vision users via video to help troubleshoot devices or read product labels.
Inclusive Workplace Support
Providing employees who are blind or have low vision with tools to better interact with their work environment.
Automated Visual Descriptions
Using AI to provide descriptions of documents, menus, or surroundings for users.
Corporate Volunteering
Allowing employees to provide visual assistance to the global community through the platform.
FAQ
Who can use Be My Eyes?
- The platform is designed for people who are blind or have low vision, as well as volunteers and businesses that want to provide accessible support.
Is Be My Eyes free?
- It is free for end users. There are separate solutions available for businesses, such as the Customer Accessibility Suite.
How does the AI feature work?
- Be My AI provides image and scene descriptions, allowing users to get information about their surroundings without needing a live volunteer.
What devices support Be My Eyes?
- The software is available for iOS and Android smartphones, Windows desktops, and supports Ray-Ban Meta Smart Glasses.
Source category: Other
Source subcategory: Computer Vision
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