Autom Mate: Workflow Automation and AI Agents
Autom Mate helps IT teams and managed service providers automate repetitive service tasks. It is designed to support self-service AI agents across communication channels.
At a glance
- Category
- Operations
- Best for
- IT and Service Operations teams, Managed Service Providers (MSPs), HR and Business Systems managers, Financial services IT departments
- Pricing
- Autom Mate offers a free Community Edition for small teams and a six-month free trial. Paid plans use a pricing model of one price per hyperflow.
- Key use cases
- IT Bottleneck Reduction, Identity and Access Automation, Self-Service IT Support, CMDB Reconciliation, Event Remediation
- Integrations
- ServiceNow, Azure DevOps, Jira, Salesforce, Microsoft Teams
- Official website
- autommate.com
Autom Mate is an automation and integration platform designed to act as an execution layer for IT and business operations. It combines iPaaS and RPA technologies to allow users to connect apps and orchestrate workflows without replacing existing software investments.
The platform is designed for IT service operations, HR systems, and financial services. It supports the creation of AI agents that can handle tasks such as ticket triage, password resets, and identity lifecycle management through channels including Microsoft Teams, Slack, and WhatsApp.
Buyers can choose between different editions: the Community Edition is for individuals and small teams, while the Enterprise and MSP editions offer hyperflows and multi-tenancy. Buyers should confirm how the per-hyperflow pricing model aligns with their expected volume of automations.
Key Features
Supports the composition and orchestration of specialized AI agents across the IT stack.
Designed to combine apps, services, and data sources into a single automated workflow.
Analyzes incoming tickets to help categorize, prioritize, and route them to the correct team.
Pre-configured agents for use within Microsoft Teams, WhatsApp, and Slack.
Available in the MSP Edition to support managed service provider requirements.
Uses existing knowledge articles to suggest or deliver solutions to users.
Use Cases
Using AI for ticket triage and smart routing to help reduce manual categorization work.
Supports automated password resets, account unlocks, and user provisioning.
Deploying AI agents in chat channels to resolve common requests before a ticket is created.
Connecting ERP and business systems to help keep configuration management databases updated.
Detecting alerts from monitoring platforms and triggering automated corrective actions.
Best For
Integrations
Pricing
Autom Mate offers a free Community Edition for small teams and a six-month free trial. Paid plans use a pricing model of one price per hyperflow.
FAQ
It is designed for individuals, small businesses, mid-market companies, and enterprises, with specific editions for IT teams and Managed Service Providers (MSPs).
Yes, it offers a free Community Edition intended for individuals and small teams.
It provides AI Ticket Triage, smart routing, and AI agents that can be deployed in Teams, Slack, and WhatsApp to support self-service resolution.
Source category: Operations
Source subcategory: Workflow Automation
